Heavy Equipment Service Manager

We are a leading provider of material-handling equipment, offering heavy equipment & forklift sales, rentals, parts, repairs, and ongoing service support to businesses across the Southeast. We are currently seeking a Service Manager to lead and support the service operation in Birmingham, AL, overseeing service technicians, shop technicians, and dispatchers while helping ensure efficient scheduling, timely repairs, strong customer communication, and a high level of service quality. The ideal candidate will bring a strong background as a heavy equipment technician, with the technical knowledge to troubleshoot and support repairs while also leading the service team, coordinating operations, and managing customer needs.

Responsibilities:

• Oversee daily functions of service technicians, shop technicians, and dispatchers.

• Assist technicians with troubleshooting and repairs.

• Oversee the daily workload with the dispatchers and assist in scheduling.

• Review and deliver service proposals to customers in a timely manner.

• Communicate with customers as required for problems/solution resolution.

• Continuously monitor dept processes to ensure high quality service and customer satisfaction.

• Schedule customer visits to review quality of repairs/PM's.

• Work with management, accounting, CSS, and customers on billing concerns.

• Maintain positive communication with service staff and management.

• Schedule field visits with techs to provide coaching and assistance when necessary.

• Utilize resources including technical support from the manufacturer website to resolve repair issues on a same day basis.

• Manage the completion of all service bulletins/campaigns.

• Follow up with all customers on scheduled times and/or discuss additional concerns with quotes and turnaround times.

Requirements:

• High school diploma or equivalent and knowledge of basic math skills.

• Minimum 5 years heavy equipment technician experience.

• Valid driver's license.

• Efficient with computers and Microsoft Office / Windows software

• Good interpersonal skills, team player, and reliable.

• Must be able to multi-task (phone, computer, customers etc.)

• Must be able to lift up to 50 lbs. occasionally and only if required

• Be available to work flexible schedules (Monday - Friday) and overtime if required

Compensation & Location:

Pay: $65,000 - $95,000 yearly + Benefits

Location: Birmingham, AL 35211

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.