Collections Specialist

Debt Collector – Legal Collections Department

Full-Time | Onsite | Performance-Based Role

Compensation: $18.00 per hour + uncapped commission potential

About the Role

As a Debt Collector, you will be responsible for collecting outstanding credit card debt owed to our national bank clients. You’ll contact account holders, explain the seriousness and impact of their situation, negotiate repayment plans, and maintain detailed records of all collection efforts.

This is a fast-paced, performance-driven position within our Legal Collections Department, where meeting daily, weekly, and monthly production goals is essential. You will collect on pre- and post-judgment accounts in Michigan, Wisconsin, and Kansas, including bank credit cards, personal loans, and retail credit cards.

No prior debt collection experience required — we will train you!

Responsibilities

• Track assigned accounts to identify outstanding debts.
• Plan and execute strategies to recover overdue payments.
• Locate and contact debtors to determine payment status.
• Negotiate payoff deadlines or structured payment plans.
• Address questions, concerns, or complaints with professionalism.
• Investigate and resolve discrepancies in account information.
• Build trust with account holders to reduce future issues.
• Update account statuses and maintain accurate records in databases.
• Escalate cases of unwilling or unable account holders to management when necessary.
• Comply with all applicable federal and state collection laws and firm policies.

Qualifications

We’re looking for motivated individuals who bring professionalism, persistence, and compassion to every conversation. The ideal candidate will have:

• Experience: Prior debt collection experience preferred, but NOT required.
• Performance Mindset: Ability to work toward daily/weekly/monthly targets and meet deadlines.
• Legal Awareness: Knowledge of (or willingness to learn) federal and state collection laws.
• Technical Skills: Familiarity with collection software, MS Office, and databases.
• Communication Skills: Strong interpersonal, negotiation, and persuasion abilities.
• Professionalism: Polite, empathetic, and confident in handling sensitive situations.
• Education: High school diploma preferred.
• Reliability: Strong attendance record and ability to multitask efficiently.

Requirements

• Must pass a drug test (Our current testing panel excludes THC.)
• Must pass a criminal background check.
• Must pass a credit check.
• Must be able to type 30+ words per minute.

Benefits

• Flexible schedule that supports work-life balance
• Parental Leave – Paid maternal and paternal leave
• Overtime pay
• Medical insurance + reimbursement for vision and dental
• Paid time off and paid holidays
• Paid training and on-the-job development
• Quarterly team-building luncheons
• Annual multi-course year-end celebration in Downtown Birmingham
• Employee referral bonus program
• Employee of the Month/Quarter awards with recognition and perks

Since 1976, Buckles & Buckles PLC has represented national banks in litigation with a commitment to effective, ethical, and compliant consumer debt collection. As an AV-rated, multi-state firm, we are proud to be recognized by our clients and the NCBA for compliance excellence, performance, and community service.