Collections Specialist
Job Description
We are looking for a Collections Specialist to support lending and recovery activities in Bridgewater, New Jersey. This Contract position is fully onsite and offers the opportunity to manage both consumer and commercial collection efforts in a structured, high-accountability environment. The ideal candidate brings prior banking or credit union experience and can communicate effectively with customers while helping reduce delinquency and protect portfolio performance.
Collections Specialist Responsibilities:
• Manage day-to-day collection activity for delinquent consumer and commercial accounts, using established procedures to drive timely resolution.
• Contact customers by phone and through written communication to discuss past-due balances, payment options, and account status.
• Review account details, payment history, and supporting documentation to determine appropriate follow-up actions.
• Maintain accurate records of collection efforts, customer interactions, and repayment commitments within internal systems.
• Work closely with lending and servicing teams to address account issues, support recovery efforts, and escalate higher-risk matters when needed.
• Monitor aging reports and prioritize outreach based on delinquency level, exposure, and collection strategy.
• Resolve billing-related concerns that may affect payment activity and coordinate with internal partners to clear discrepancies.
• Ensure all collection activities are performed in alignment with company policies, regulatory expectations, and industry standards.
Collections Specialist Requirements:
• Prior experience in collections, with hands-on work involving consumer and/or commercial accounts.
• Working knowledge of credit and collection practices, account follow-up methods, and payment resolution processes.
• Experience handling billing collection issues and documenting collection activity accurately.
• Strong verbal and written communication skills with the ability to manage sensitive customer conversations professionally.
