Manager, Direct Sales

Overview

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

Responsibilities

The Manager, Direct Sales is responsible for leading, developing, and motivating a team of Direct Sales Representatives to achieve customer acquisition, revenue, and market penetration goals. This position drives sales performance through recruiting, coaching, field training, performance management, and strategic execution while ensuring an exceptional customer experience. The Manager partners closely with cross-functional teams to support business growth and uphold Ezee Fiber's commitment to Speed, Simplicity, and Service.

Qualifications

• Strategic Leadership: Develop and execute strategic sales plans to achieve customer acquisition, revenue, and market penetration goals while supporting the company's growth objectives.
• Team Leadership & Development: Recruit, hire, onboard, motivate, mentor, and develop a high-performing team of Direct Sales Representatives through ongoing coaching and professional development.
• Performance Management & Field Coaching: Monitor individual and team sales performance by conducting regular field ride-alongs, coaching sessions, and one-on-one meetings. Provide timely feedback, recognize achievements, and implement performance improvement plans when necessary.
• Customer & Community Engagement: Foster positive customer relationships by ensuring an exceptional customer experience and representing Ezee Fiber professionally within the communities we serve. Assist with escalated customer concerns as needed.
• Cross-Functional Collaboration: Partner with Marketing, Operations, Customer Experience, and other internal teams to execute sales initiatives, community events, product launches, and market expansion strategies.
• Data-Driven Decision Making: Analyze sales metrics, market trends, customer insights, and competitive activity to identify opportunities, improve team performance, and support informed business decisions.
• Operational Excellence: Ensure compliance with company policies, ethical sales practices, safety standards, and accurate reporting while maintaining operational efficiency.
• Talent Development: Build a culture of accountability, continuous learning, and recognition by developing future leaders and promoting employee engagement and retention.