Direct Sales Manager

At Gotham Outsourcing INC. we work with underserved communities to get affordable, high-speed Fiber-Optic internet through partnerships with leading providers and federal programs. Our mission is to connect with residents, local groups, and leaders, making it easy for eligible households to enroll. Our goal is to close the digital divide while helping those who need it most.

Job Summary

The Direct Sales Manager is responsible for leading, supervising, and motivating a team of direct sales representatives while actively participating in door-to-door sales activities. This role combines hands-on selling with team leadership to achieve sales targets, expand the customer base, and ensure exceptional customer service. The ideal candidate is a results-driven leader with strong communication, coaching, and sales skills.

Key Responsibilities

Sales Leadership

• Lead, supervise, and motivate a team of direct sales representatives.
• Set daily, weekly, and monthly sales goals and monitor team performance.
• Conduct regular field coaching and provide ongoing training to improve sales techniques.
• Develop strategies to increase customer acquisition and market penetration.
• Ensure the team consistently meets or exceeds sales targets.

Door-to-Door Sales

• Personally conduct door-to-door sales to generate new customers and demonstrate best sales practices.
• Promote company products and services through face-to-face customer interactions.
• Build strong customer relationships and maintain a professional company image.
• Handle customer inquiries, objections, and complaints effectively.
• Identify new sales opportunities within assigned territories.

Team Supervision

• Schedule and assign daily sales routes and territories.
• Monitor attendance, productivity, and field activities.
• Evaluate employee performance and provide constructive feedback.
• Assist with recruiting, onboarding, and training new sales representatives.
• Maintain high standards of professionalism, ethics, and customer service.

Reporting & Administration

• Prepare daily, weekly, and monthly sales reports.
• Track sales performance, customer feedback, and market trends.
• Ensure accurate documentation of customer information and sales transactions.
• Coordinate with management regarding sales strategies and operational improvements.

Qualifications

• High school diploma required; associate's or bachelor's degree in Business, Marketing, or a related field preferred.
• Minimum of 2–5 years of direct sales experience, including door-to-door sales.
• At least 1–2 years of supervisory or sales management experience preferred.
• Proven ability to lead and motivate a sales team.
• Strong communication, negotiation, and interpersonal skills.
• Self-motivated with excellent organizational and time management abilities.
• Proficient in Microsoft Office and CRM software is an advantage.
• Valid driver's license and reliable transportation may be required.

Skills

• Leadership and team management
• Door-to-door sales expertise
• Sales coaching and mentoring
• Customer relationship management
• Negotiation and closing techniques
• Problem-solving and decision-making
• Goal-oriented and results-driven
• Excellent verbal and written communication

Working Conditions

• Extensive field work with daily travel within assigned territories.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Frequent walking, standing, and outdoor work in various weather conditions.

Performance Expectations

• Meet or exceed individual and team sales goals.
• Increase customer acquisition and retention.
• Maintain high customer satisfaction ratings.
• Ensure team compliance with company policies and sales procedures.
• Foster a positive, high-performance sales culture.

What we Offer:

• Full-time schedule with flexible hours
• W2 Employment
• On the job training
• Guaranteed paid training with ability to earn commission starting week 1
• Weekly pay
• Generous Holiday and Time off policy
• Mileage reimbursement
• Work from home support
• Cell phone and Work Tablet

Salary Range: $80,275 - $105,520 true base pay with commission

We offer flexibility to work from home and on the road, as we practice work-life balance. This allows our employees to plan, problem-solve, and connect with their clients and customers. Our team members in this role must live within commuting distance of our NYC office.

Gotham Outsourcing, Inc. is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.