Family Practice Medical Front Desk

Full-Time | Front Desk Receptionist | Fayetteville, NC

Join a respected, physician-led independent Family Medicine practice serving the Fayetteville community. We are seeking a full-time Front Desk Medical Receptionist to support our clinical team and help deliver high-quality, patient-centered care in a welcoming outpatient environment.

Our practice values continuity, compassion, and strong provider–patient relationships. As the first point of contact for our patients, you’ll play a key role in creating a positive experience and ensuring smooth daily operations.

Position Highlights

• Full-Time Schedule: Monday–Friday, 9:00 AM–6:00 PM
• When last patient leaves usually 6 PM but also needs to be flexible 8AM - 5PM or 7AM - 4PM
• Competitive Compensation
• Comprehensive Benefits Package including health, dental, vision, retirement, PTO, and more
• Supportive, team-oriented environment with long-tenured staff
• Modern EHR system to streamline scheduling and communication
• Stable, independent practice with a strong community reputation

Key Responsibilities

• Greet patients warmly and assist with check-in/check-out
• Answer phones, schedule appointments, and manage provider calendars
• Verify insurance information and collect co-pays
• Maintain accurate patient records and update demographic information
• Assist with prior authorizations, referrals, and medical forms
• Support clinical staff with administrative tasks as needed
• Ensure compliance with privacy, safety, and practice protocols
• Provide excellent customer service in a fast-paced outpatient setting

Qualifications

• High school diploma or equivalent required
• Prior medical office or customer service experience preferred
• Familiarity with EHR systems (experience in healthcare setting a plus)
• Strong communication and interpersonal skills
• Ability to multitask and stay organized
• Professional, compassionate, and patient-centered demeanor

Skills and Competencies

• Excellent customer service and phone etiquette
• Accuracy in data entry and documentation
• Ability to work collaboratively with physicians and staff
• Comfort managing a steady flow of patients and tasks
• Reliability, punctuality, and a positive attitude

Join Our Team

If you’re a friendly, organized, and service-oriented professional who enjoys helping patients and supporting a collaborative medical team, we’d love to connect.

Apply today or reach out to schedule a confidential conversation.

Contact: Bill Masters — [email protected]

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