Loan Operations Specialist

Education: High School Diploma and General Equivalency Diploma

Experience Desired: A preferred minimum of five years’ experience in loan operations and customer service.

Requirement: Must pass a background and credit check.

Pay Range: Moderate Level

Immediate Supervisor: Assistant Vice President Loan Operations, Debra Lopez

Employment Status: Full time in person; Monday – Friday; 8:15am – 5:00pm

Summary Objective of the Job:

• The Loan Operations Specialist will be responsible for performing a variety of duties related to loan processing and servicing of commercial and retail loans. They will work closely internally and with external customers to provide a high level of customer service that follow Bank and regulatory guidelines.
• Prepare loan documentation for commercial and consumer loans using LaserPro software.
• Review legal documentation.
• Book renewal and new loans using Fiserv system.
• Process loan requests and order all due diligence (credit, flood, ucc, ofac, goodstanding, etc)
• Order appraisal bids and process engagement letter.
• Review daily file maintenance.
• Review new loan booking on the core system.
• Prepare release deeds for paid off real estate loans and mail paid/cancelled loan documents to appropriate party.
• Process loan payments, loan advances and loan payoffs using the Fiserv system.
• Daily follow-up on delinquent insurance policies.
• Scan loan documentations and miscellaneous paperwork.
• Prepare and file Adverse Action notices as directed by Loan Officers.
• Maintain commercial, consumer and Home Equity loan files and ensure file completion.
• Handle customer inquiries and requests by phone and in person.
• Comply with all Company policies and procedures.
• Perform various other duties as assigned.

Knowledge/Skills/Abilities

- Knowledge of bank and lending regulations.

- Good verbal and written communication skills.

- Ability to multi-task, prioritize and work efficiently.

- Proficient with LaserPro, Fiserv Navigator, Microsoft Excel and Word.

- Sound judgement and decision-making abilities.

- Ability to work with all levels of staff.

- Ability to work independently.