Loan Operations Specialist

We are searching for a Loan Operations Specialist to provide onsite support for a local financial institution. This position is contract with the potential to become permanent and pays $22 to $25 per hour.

Responsibilities

• Coordinate the boarding and callback process for SBA, USDA, and commercial loans, including participation loans.
• Perform ongoing loan maintenance, process loan payments, and reconcile returned or non-posted items.
• Prepare and submit accurate monthly regulatory reports and remittances on schedule.
• Track collection expenses, vendor fees, and professional fees; reconcile general ledger accounts and resolve billing discrepancies.
• Maintain properly documented loan ticklers throughout the servicing lifecycle.
• Organize and maintain original note files to meet retention and compliance standards.
• Support loan officers and lending staff by researching and resolving servicing inquiries and complex transaction issues.
• Deliver responsive customer service by phone, email, and in person, routing inquiries to the appropriate staff.
• Contribute to special projects by gathering data and preparing reports for leadership and audit needs.
• Cross-train across department functions to provide flexible backup coverage as needed.

Requirements

• High school diploma required; Associate's or Bachelor's degree preferred, or equivalent combination of education and relevant financial services experience (4+ years).
• Working knowledge of financial institution operations and applicable state and federal banking compliance regulations.
• Proficiency in Microsoft Office, with strong Excel skills.
• Advanced math skills, including interest, commissions, ratios, percentages, and account reconciliation.
• Strong organizational and time-management abilities, with the capacity to manage multiple deadlines and priorities.
• Excellent verbal and written communication skills, including drafting clear reports and correspondence.
• Ability to work independently and exercise sound judgment on complex, non-standardized problems.
• Accurate keyboarding, spelling, and grammar skills.
• Ability to sit for extended periods, operate a computer and phone, and occasionally lift up to 50 lbs.
• Demonstrated track record of excellent customer service across phone, email, and in-person interactions.