Customer Service Representative

JOB DESCRIPTION

Duration: 24 months contract

Shift- 7am - 6pm CST, Monday – Friday · Candidate must be available to work any 8-hour shift within the 7am-6pm support window.

Pay range - $17 to $19/hour

Job Description:

- PRIMARY RESPONSIBILITIES & DUTIES:

· Take inbound calls and occasional emails from customers and dealers regarding part orders or other items available for purchase

· Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.

· Document every interaction effectively in our internal case management system

· Approximately 15-20 calls/day

Contact Center is open from 7am - 6pm CST, Monday - Friday

· Three shifts available that rotate within the 11-hour operation:

· 7:00am - 3:30pm

· 8:00am - 4:30pm

· 9:30am - 6:00pm

· Candidate must be available to work any 8-hour shift within the 7am-6pm support window.

SPECIAL CONSIDERATIONS:

· Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.

· Takes approximately 3-4 months from start date to reach full productivity.

IDEAL CANDIDATES SHOULD HAVE:

· Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

· Call Center experience

· 6+ months experience with customer service / support experience

· Efficient researching / troubleshooting skills

· Excellent written and verbal communication skills

· Speak with confidence

· Proficiency with Microsoft Office products

· Willingness to work occasional overtime and holidays

· Solid work history and proven dependability

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.