Customer Service Representative

CUSTOMER CARE REPRESENTATIVE

Automation Personnel Services is seeking a highly motivated and detail-oriented Customer Service Representative to support all areas of a fast-paced customer service call center, located in Fairhope, AL. This role is responsible for handling customer inquiries, processing claims accurately and providing exceptional service in every interaction. The ideal candidate is professional, dependable, and enjoys working with people while maintaining a strong focus on accuracy, problem-solving, and efficiency. This position also plays a key role in assisting with the training and onboarding of new customer service representatives.

$16.00 per hour

Schedule and Hours
Monday through Friday, 9:00 am to 6:00 pm

Customer Service Representative Duties and Responsibilities

• Assist with all areas of customer service, including incoming phone calls, processing orders, invoicing, and claims.

• Handle any escalated customer service claims from our customers.

• Learn and maintain product knowledge.

• Train new customer service representatives

Customer Service Representative Qualifications and Requirements

• Experience working in a customer service position.

• Excellent data entry skills, 10 key.

• Attention to detail.

• Good phone etiquette.

• Strong verbal and written communication skills.

• Must be prompt and reliable.

• Must be self-motivated and a team player.

• Computer literacy skills.

• Background in claims handling

Job Type
Full-time, Temporary to Hire

Benefits

• Weekly Pay

• Medical, dental, vision, short-term disability, and life insurance

• 40 Hours Service Bonus after 1 year of continuous service and 1500 hours

• 6 paid Holidays after 1 year of continuous service and 1500 hours

401(k) Retirement Plan
Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401(k) matching to all eligible contingent and temporary associates.

Click Apply Now to submit your application or call us at 251.414.7227 to learn more. You can also apply in person at our office located at

Bonus Opportunity!
We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.