Operations Dispatcher

Operations Dispatcher - Customer Support

Roseville, MI

Onsite Role:

Day Shift 9AM to 9PM

Night Shift 9PM to 9AM

Shifts:

Sunday, Monday, Tuesday, and every other Wednesday

Thursday, Friday, Saturday, and every other Wednesday

WE SPECIALIZE IN DISPATCHING FINAL MILE TRANSPORT OF LIFE-SAVING CRITICAL MEDICAL SUPPLIES NATIONWIDE.

OnWay Transport is seeking a dynamic individual who is driven to succeed, eager to learn, and ready to build a rewarding career with significant earning potential.

Our Dispatching Team excels in navigating challenging situations with efficiency and composure in a fast-paced environment.

We are committed to providing the right atmosphere, training, support, and leadership to ensure the success of our team members.

Our exceptional service levels for clients, customers, and drivers set us apart from the competition.

With some of the best dispatching talent in the industry, we offer ample opportunities to master the art of Final Mile Dispatching.

Dispatchers play a crucial role in coordinating the timely transport of life-saving critical supplies for our clients.

• Managing Requests: Efficiently handling urgent pickup and delivery requests, ensuring all orders are processed accurately and promptly.
• Coordinating Logistics: Prioritize routes, schedules, and critical requests for drivers, optimizing delivery times while maintaining safety and compliance.
• Communication: Serve as the primary point of contact for clients and contractors, providing updates and addressing any issues that may arise.
• Problem-Solving: Quickly assess and resolve challenges in a fast-paced environment to ensure service continuity.
• Collaboration: Work closely with other Dispatchers and our Recruiting Division to align with contractor availability and ensure seamless operations.

Dispatching Responsibilities:

• Dispatching: Assign contractors to designated locations based on customer requests.
• Delivery Management: Create, schedule, and maintain deliveries to ensure optimal performance and efficiency.
• Utilize Software Tools: Use Dispatching and Delivery APP software systems to track & trace products and monitor the entire delivery process.
• Route Monitoring: Keep an eye on product while in transit, providing customers with timely updates on pickup and delivery statuses.
• Manage Multi-Line Phone Systems: Operate multiple phone lines, prioritizing calls effectively in a high-volume environment.
• Effective Communication: Communicate clearly with drivers, customers, and internal teams to resolve any issues or concerns promptly.

Dispatching Qualifications:

• Experience: Minimum of 2 years Dispatching and 2 years of experience using Dispatching software and/or TMS software.
• Customer Service: 3-4 years of outstanding customer service experience.
• Professionalism: Demonstrates integrity, professionalism, and confidentiality.
• Tech Savvy: Comfortable with technology and eager to stay updated on new tools and software.
• Microsoft Office Proficiency: Experience with Microsoft Office Suite (Word, Excel, and Outlook) is required.
• Positive Attitude: Must maintain a professional demeanor and positive attitude while effectively handling challenging situations with composure.
• Organizational Skills: Strong organizational and communication skills are essential.

Check us out: www.onway.com

Dispatcher Schedule:

• Dispatchers work 12-hour shifts: Three days a week, with a rotation that includes working every other Wednesday.

OnWay Transport is a full-service Delivery company specializing in "Final Mile" deliveries with equality and integrity!