INSURANCE ACCOUNT MANAGER

Join a team that cares about our customers and you! Veronica Chavez-Farmers Insurance Agency in BROWNSVILLE, Texas, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Document each customer contact in eAgent.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Answer incoming phone calls on the first ring.
• Develop and maintain client relationships.

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Be a great self-starter with a sense of urgency.
• Create relationships from a cold start.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• Professional phone etiquette.
• Career minded vision.
• Excellent Spelling and Grammar skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.