Customer Service Representative

Customer Service Representative - Glendale Parade Store

Make a difference serving those who serve!

Join our team supporting military personnel, ROTC/JROTC programs, first responders, and veterans. We're seeking an enthusiastic Customer Service Representative to be the face of our company.

What You'll Do:

• Build lasting relationships with customers in the military, ROTC/JROTC, and first responder communities
• Process orders via phone, email, fax, and our website (glendale.com)
• Provide expert product knowledge and guidance to help customers find exactly what they need
• Handle inquiries professionally with rapid email response standards
• Collaborate with team members to ensure seamless customer experiences
• Maintain accurate customer records and order processing
• Follow orders completely through the entire sales cycle with meticulous attention to detail
• Proactively follow up with customers throughout their experience
• Manage the complete customer journey from start to finish

What We're Looking For:

• 2+ years customer service experience
• Strong communication skills and positive, "can-do" attitude
• Computer proficiency and typing speed of 35+ WPM
• Passion for serving military, education, and first responder communities
• Exceptional attention to detail and ability to navigate complex product nuances
• Self-motivated to follow through on commitments and maintain consistent customer communication
• Ability to work collaboratively in an on-site team environment

What We Offer:

• Competitive pay: $16-$20/hour based on experience with great benefits package
• Great schedule: Monday-Friday, 8:00 AM - 4:00 PM (35 hours/week)
• Meaningful work: Supporting heroes in our community
• Growth opportunities: Learn our comprehensive product catalog and advance your career

Ready to join a team that takes pride in serving those who serve? Apply today!

Equal Opportunity Employer

For 75 years, our products have appeared at parades, memorials, special observances, and celebrations! Our merchandise can be found on military bases, in police and fire departments, in classrooms, at scout camps, at military reunions, in prisons, churches, stadiums, and at cemeteries. We've been in the movies and on television shows. We're in all fifty states and U.S. territories and many world nations. We're proud that our flags fly at schools, military bases, businesses, private homes, VFW posts and other veterans' organizations, and city government buildings!