Front Desk Receptionist

The Receptionist is responsible for maintaining operations at the front desk including answering incoming calls, directing calls to appropriate associates, and greeting visitors. The position serves as front-line security including monitoring badge access and issuance. Will monitor site cameras for suspicious activities and report it to facilities site management.

Responsibilities

• Welcome on-site visitors to determine nature of business and announce visitors to appropriate personnel. Monitor visitor access and issue visitor badges, as required. Receive incoming subpoenas and alert appropriate personnel of their arrival. Maintain accurate visitor calendar(s) and keep daily log(s) of all badges issued and/or returned.
• Answer incoming telephone calls, determining nature of calls, and forwarding to appropriate personnel or take message, routing that to appropriate personnel. Retrieve messages from the main Company voicemail and forward to appropriate personnel.
• Continuously monitor security cameras and door alarms for suspicious activity and act, when noted. Maintain security log.
• Perform basic administrative duties including copying, faxing, data entry, and filing.
• Complete daily and weekly audits of security badges and materials.

Education

Required: High School Diploma

Preferred: Associate's in Office Management, Security, Public Relations, or related field.

Language

Required: English

Preferred: Spanish

Experience

Required: 1-2 years previous experience as a receptionist, or in customer service or related clerical role. Experience with Microsoft Office Suite tools (Word, PowerPoint, Excel). Excellent customer service and communication skills.

Preferred: Experience with monitoring cameras

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law.