Clinic Clerk - Ward Clerk

Responsibilities

The Clinic Clerk performs a variety of clerical and receptionist duties to support the overall administrative functions of the clinic. In addition, the Clinic Clerk assists in participant care responsibilities, scheduling specialist appointments and performing other clerical duties as needed by either the clinical staff or other departments.

• Answers incoming phone line and routes calls to appropriate parties or voice mail as requested. Receives and forwards messages when asked.
• Greets and directs incoming foot traffic to the center, answers questions about general services offered and finds appropriate information using available references.
• Performs data entry of participant information, diagnostic orders, test results and Data PACE information per established procedures.
• Coordinates with the transportation department to schedule outside and special in-house appointments for participants. Ensures that appointment information is relayed to the appropriate departments and caregivers as necessary in addition to notifying participants and their families of appointments and transportation arrangements.
• Receives diagnostic tests by fax or e-mail and routes to the Primary Care Physician to be processed and performs follow-up by obtaining procedure results in a timely manner.
• Files, scans and indexes clinic medical information in appropriate records from clinical services and other departments as needed.
• Assists in the dispensing of medications, inhalers, eye drops, and other aids to participants depending on qualifications and site requirements.
• Completes service utilization as assigned.
• Ensures that the immunization tracker is up-to-date and that new information is entered in a timely manner.

REQUIRED

• Strong clerical skills that include filing, record keeping, data entry and providing customer service
• Proficiency in medical terminology
• Current CPR certification or the ability to obtain CPR certification
• High School diploma or GED

PREFERRED

• Certified Nursing Assistant (CNA) or Medical Assistant (MA) with clinical health care experience
• Bi-lingual