Administrative Coordinator

Job Description: Administrative Coordinator

Organization: Northern Ohio Recovery Association (NORA)

Website: www.norainc.org

Location: Cleveland, Ohio

Reports to: C-Suite Team

Position Summary

Northern Ohio Recovery Association (NORA), a nonprofit organization dedicated to promoting long-term recovery and wellness through peer-based support and evidence-based services, is seeking a highly organized and proactive Administrative Coordinator. This role serves as a central coordination point between executive leadership, intake services, and front desk operations. The Administrative Coordinator ensures smooth communication, efficient intake flow, and professional front office support while assisting C-suite leadership with scheduling, coordination, and administrative priorities. This position is expected to model professionalism, recovery principles, and prosocial behavior in all interactions.

Key Responsibilities

• Provide direct administrative support to C-suite leadership, including calendar management, meeting coordination, and follow-up tracking

• Prepare meeting materials, agendas, and assist with internal communications

• Coordinate cross-department communication to ensure alignment on priorities and initiatives

• Track action items and support leadership in maintaining accountability across teams

• Support and coordinate intake processes, ensuring timely response to inquiries and referrals

• Serve as a liaison between intake staff, program teams, and leadership

• Track intake flow, pending admissions, and follow-ups to ensure no gaps in service access

• Assist in maintaining organized intake documentation and communication logs

• Serve as primary or backup front desk support as needed

• Greet clients, visitors, and partners in a professional and welcoming manner

• Answer and route incoming calls; manage voicemail and general inquiries

• Ensure a positive, respectful, and recovery-oriented environment at the front office

• Act as a central point of communication between departments, ensuring timely information flow

• Assist in coordinating schedules, meetings, and program-related activities

• Support internal communication efforts to improve efficiency and reduce gaps

• Maintain organization and readiness of front office and shared spaces

• Coordinate mail, deliveries, and basic office logistics

• Monitor and maintain office supplies as needed

• Maintain confidentiality of client and organizational information

• Ensure accurate and timely documentation of intake and administrative processes

• Support adherence to organizational policies and procedures

• Perform other duties as assigned to support organizational capacity and mission delivery.

Qualifications

• Associate’s or Bachelor’s degree in Business Administration or related field preferred

• Minimum of 2–4 years of administrative, intake coordination, or front office experience

• Experience supporting leadership and/or multi-department coordination preferred

• Strong organizational and time management skills

• Excellent verbal and written communication skills

• High attention to detail and ability to manage multiple priorities

• Proficiency in Microsoft Office (Outlook, Word, Excel)

• Ability to work independently and collaboratively in a fast-paced environment

Preferred Skills

• Experience in behavioral health, healthcare, or human services settings

• Experience coordinating intake, admissions, or client-facing workflows

• Strong customer service and conflict resolution skills

• Ability to manage high-volume communication and prioritize effectively

• Experience working with confidential information and maintaining discretion

• Ability to anticipate needs and proactively support leadership

• Strong documentation and tracking skills

• Ability to model recovery-oriented principles and maintain a professional, welcoming presence

Compensation & Benefits

• Competitive salary commensurate with experience.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Professional development opportunities.

Amount of Travel

• Minimal, mostly confined to the Ohio Area.

Salary Range

%CF; This is a paid position and salary will be rated based on experience.