Front Desk Receptionist

Job description: Hiring to fill a Part Time and Full Time position

Job Summary
We are looking for a friendly, organized, and energetic Front Desk Receptionist to be the welcoming face of our clinic. In this vital role, you will manage front desk operations, assist patients and visitors, coordinate appointments, and support our clinical team to ensure smooth daily operations.

If you enjoy helping people and thrive in a fast-paced environment, we would love to meet you!

Duties

Patient & Visitor Experience

• Greet patients and visitors warmly and ensure they feel welcomed

Front Desk Operations

• Answer and route incoming calls using a multi-line phone system
• Respond to calls and text messages professionally
• Schedule appointments, incoming referrals for intake appointments, and follow-up visits
• Perform data entry and maintain accurate patient and office records
• Verify insurance coverage and eligibility
• Collect copays, arrange payment plans, and collect balances owed
• Maintain organized filing systems and documentation
• Assist with office supply inventory and general office tasks
• Support clinic staff to ensure efficient daily operations

Compliance

• Maintain HIPAA compliance and protect patient confidentiality at all times
• Provide excellent customer service and assist with questions or needs
• Maintain a professional and friendly front desk environment

Experience

• Experience in medical or dental receptionist roles demonstrating strong organizational skills and attention to detail
• Proven customer service skills with a friendly and professional demeanor
• Familiarity with multi-line phone systems and phone etiquette standards
• Proficiency in computer literacy including Microsoft Office (Word, Excel, Outlook), Google Workspace, data entry, and basic proofreading
• Bilingual - Spanish and English
• Strong time management skills with the ability to prioritize tasks efficiently
• Experience in mental health or medical clinic is preferred

Schedule Details

• 12-hour shifts
• Rotating schedules
• Weekend availability required

**Pay is based on experience

**Benefits for Full Time employees

**BLS/CPR required within 30 days of employment

Join us in creating a welcoming environment for our patients! This role is perfect for motivated individuals eager to grow their administrative expertise while delivering outstanding support to our team.

A mental health clinic that provides psychotherapy, psychiatric medication management, and Transcranial Magnetic Stimulation (TMS) services to our patients.