Receptionist Front Desk

Soho Wellness is a privately owned business lead by a mother and daughter duo along with 3 strong teams of Massage Therapists, Medical Estheticians and Aesthetic Injectors. We welcome the opening of our 3rd location in Westchase to complement our South Tampa and Wesley Chapel locations.

We are looking for full time Spa Receptionist/Scheduling Coordinator to join our team. Variable shifts and weekends required.

Are you the welcoming, confident voice and smile that makes every guest feel comfortable as you are the first and last face they see coming to our Spa ?

Are you able to multi task and priorities tasks as well as working on your own?

As this position has two distinct remits that require both teamwork and independent focus, we call remit one Spa Reception / Front of House :

• Start the day on the right note: Set up and prepare the spa and reception desk, and ensure our lounges and treatment rooms are flawless.
• Manage our booking system (Booker experience required) to keep schedules for multiple providers running smoothly.
• Welcome our clients with warmth, professionalism, and a smile (you’ll be the first and last impression they remember!).
• Ensure the spa remain clean and tidy.
• Following our laundry protocol.
• Handle essential details: electronic paperwork, confirmations, follow-ups, and ensuring IDs are on file.
• Provide top-notch customer service by addressing concerns and resolving them with ease.
• Assist our amazing team of therapists, estheticians, and injectors—collaboration is key!
• Wrap up the day securely, locking up and prepping for another fabulous day ahead.
  

The second remit, we call office-based scheduling / back office :

* Answer the main phone line, client bookings and online enquiries/bookings.

* Work independently to ensure therapist schedules are optimized for efficiency and client satisfaction.

* Anticipate scheduling needs, handle changes smoothly and maintain strong communication with the spa team.

* Provide exceptional customer service and follow up to ensure client retention and loyalty.

What We’re Looking For:

• Minimum 1 year of front desk or scheduling experience. You’ve worked with the Booker system and are a pro at coordinating schedules for multiple providers.
• You’re organized, dependable, and bring positive energy wherever you go.
• Strong multitasking skills with knowledge of med spa services and their benefits.
• Must be reliable, punctual, and available to work weekends.
• Professional appearance and demeanor with excellent communication skills.
• A naturally warm and confident communicator.
• A genuine interest in wellness, aesthetics and self-care.
  

Perks of Joining SOHO Wellness & Medspa:

• Competitive pay: $14.00 - $20.00/hour
• Employee discount on services and products.
• A positive and supportive team environment.
• Growth opportunities
  

This is a challenging and rewarding role for the right person who likes to be kept busy in carrying out a varied role.

SOHO Wellness is a family owned business, founded in 2014. We are well established, unique and continuing to grow every year. We have 3 locations, South Tampa, Westchase, and Wesley Chapel