Help Desk / Network Enginee

Help Desk / Network Engineer

$80,000–$100,000 plus full benefits

Hybrid with regular onsite client visits throughout Long Island and the metropolitan area of New York.

We are a Managed IT Services provider with more than 20 years of experience supporting businesses throughout the New York area.

Our primary focus is providing exceptional IT support and cybersecurity services to law firms, where responsiveness, professionalism, and attention to detail are critical.

Provide Tier 2 and Tier 3 technical support to business clients both remotely and onsite.

Troubleshoot Microsoft 365, Exchange Online, Azure AD/Entra ID, SharePoint, and OneDrive.

Configure, maintain, and troubleshoot Windows servers and Active Directory environments.

Troubleshoot networking issues including firewalls, switches, wireless networks, VPN connectivity, DNS, DHCP, and TCP/IP.

Install, configure, and deploy desktops, laptops, printers, and other business technology. Respond to support requests through our ticketing system while maintaining accurate documentation.

Collaborate with other engineers on complex issues and infrastructure projects.

Perform routine maintenance, patch management, and proactive system health checks.

Participate in client onboarding, technology upgrades, and occasional after-hours maintenance windows.

Required Qualifications

5+ years of professional IT support experience in a Managed Service Provider (MSP), corporate IT department, or similar environment.

Strong experience supporting both Windows and macOS operating systems.

Advanced knowledge of Microsoft 365 administration.

Experience supporting Windows Server, Active Directory, Group Policy, DNS, DHCP, VPNs, and networking fundamentals.

Excellent troubleshooting and analytical skills with the ability to independently diagnose complex technical issues.

Comfortable working independently while also collaborating with a technical team.

Valid driver's license and reliable transportation for local client visits.

Residence in Nassau or Suffolk County, New York.

Preferred Qualifications

Experience with Kaseya, Datto RMM, Autotask PSA, or similar MSP tools.

Experience with Microsoft Intune, Entra ID, and endpoint management.

Technical certifications such as Microsoft, CompTIA, Cisco, or equivalent.

Health, dental, and vision insurance

Health Savings Account (HSA)

Paid Time Off

Opportunities for professional development and technical growth

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Managed Service Provider