Transgender Community Outreach & Patient Navigator

This position requires direct experience in that community. COVER LETTER REQUIRED explaining why you would be a good fit for this position. This is an entry level position into the company.

Pay: $20.00–$22.00 per hour

Part Time with Option of Full Time

Location: Vista / North County San Diego, California

Community-Based Outreach Position

Who We Are Looking For

The Transgender Health & Wellness Center (TH&WC) is seeking a highly connected, community-rooted Transgender Community Outreach & Patient Navigator to expand access to affirming healthcare, social services, and supportive resources throughout Vista and the greater North County San Diego area.

This is not simply a traditional outreach position. We are looking for someone who knows the local transgender, nonbinary, and gender-diverse community, understands the community's needs, and has established credibility and relationships within the community.

The successful candidate will identify transgender and gender-diverse individuals who may benefit from TH&WC services, build trusting relationships, provide navigation and referrals, conduct community outreach, and represent TH&WC at resource fairs, community events, and other outreach opportunities.

Required Qualifications

Candidates should possess:

• At least three years of demonstrated direct engagement, advocacy, outreach, organizing, peer support, navigation, or service within transgender, nonbinary, and gender-diverse communities.
• A high level of demonstrated cultural competency regarding transgender and gender-diverse communities, including familiarity with terminology, barriers to care, healthcare disparities, social determinants of health, and issues affecting different segments of the community.
• Strong existing connections to the Vista/North County San Diego transgender and LGBTQ+ community and knowledge of local community networks, organizations, resources, events, and gathering spaces.
• Demonstrated commitment to social justice, health equity, advocacy, and the advancement of transgender and gender-diverse communities.
• Experience building authentic relationships with community members, particularly individuals who may be disconnected from traditional healthcare or social-service systems.
• Ability to communicate effectively with individuals from diverse backgrounds while maintaining professional boundaries and confidentiality.
• Ability to independently conduct community outreach and proactively identify new opportunities to reach transgender and gender-diverse individuals.
• Ability to navigate prospective patients and clients from initial contact through successful connection with TH&WC services.

Strongly Preferred

• Recognition as a local transgender-community leader, advocate, organizer, peer leader, or other trusted community resource is strongly preferred but not required.
• Existing relationships with transgender and LGBTQ+ organizations, community groups, healthcare providers, colleges, social-service organizations, support groups, and community leaders throughout North County San Diego.
• Previous experience with patient navigation, community health work, peer navigation, outreach, healthcare, social services, or nonprofit organizations.
• Experience staffing resource tables, conducting presentations, organizing community events, and developing community partnerships.

Core Responsibilities

The Transgender Community Outreach & Patient Navigator will:

• Conduct direct outreach throughout Vista and North County San Diego.
• Develop relationships with transgender and gender-diverse community members.
• Identify individuals who could benefit from TH&WC's healthcare and social-service programs.
• Educate community members about available TH&WC services.
• Navigate prospective patients through the process of accessing services and completing appropriate referrals.
• Conduct follow-up to help ensure individuals successfully connect with services.
• Host and staff TH&WC resource tables at community events, health fairs, Pride events, colleges, community organizations, and other appropriate locations.
• Build and maintain relationships with local LGBTQ+ organizations, healthcare providers, community organizations, advocacy groups, and other referral partners.
• Identify new outreach opportunities rather than waiting for outreach opportunities to be assigned.
• Maintain accurate documentation of outreach contacts, referrals, navigation activities, events, and outcomes.
• Work collaboratively with TH&WC staff to identify gaps in services and emerging community needs.
• Represent TH&WC professionally and respectfully in the community.

What Success Looks Like

This is a results-oriented community outreach position. Success is measured not simply by attending events or distributing materials, but by developing meaningful community relationships and successfully connecting transgender and gender-diverse individuals with services.

The successful candidate will be expected to demonstrate consistent community engagement, develop new referral relationships, maintain an active presence within the local community, conduct resource-table outreach, follow up with prospective patients, and contribute to measurable growth in the number of individuals accessing TH&WC services.

Important

TH&WC welcomes qualified applicants of all gender identities. Employment decisions are based on qualifications, experience, demonstrated cultural competency, community engagement, and the ability to successfully perform the responsibilities of the position.

The Transgender Health & Wellness Center (TH&WC) is a community-based nonprofit organization dedicated to improving the health, well-being, and quality of life of transgender, gender-diverse, and LGBTQ+ individuals. We provide comprehensive services including housing assistance, behavioral health support, HIV prevention and care, case management, peer support, workforce development, and advocacy programs. Through culturally competent and affirming services, TH&WC works to reduce barriers, promote equity, and empower individuals to thrive in their communities.