Remote CSR- NJ Residents Only
Job Description
Job Summary
A full-time temporary Remote Customer Service Representative opportunity is available for New Jersey residents who are dependable, professional, and comfortable supporting customers in a structured call center environment. This work-from-home CSR role is ideal for candidates with customer service experience who can manage high-volume inbound calls, follow detailed procedures, and accurately document customer information.
This position offers paid training, clear processes, and the opportunity to assist customers with important application, eligibility, and healthcare coverage questions. Team members work within a supportive customer care operation that values communication, reliability, teamwork, and professionalism. Candidates who enjoy helping others, working independently, and being part of a process-driven environment may be a strong fit.
Key Responsibilities
- Answer incoming customer calls and provide courteous, professional support.
- Assist customers with questions related to applications, eligibility, and healthcare coverage.
- Accurately enter, update, process, and document customer information in designated systems.
- Follow established policies, procedures, scripts, and compliance guidelines.
- Escalate complex questions or issues to the appropriate support resource when needed.
- Attend required training, meetings, coaching sessions, and performance support activities.
Compensation and Benefits
- Pay rate is $18.00 per hour for English-speaking representatives.
- Pay rate is $19.00 per hour for English/Spanish bilingual representatives.
- Full-time, temporary contract position.
- 40 hours per week.
- Remote work-from-home position for New Jersey residents only.
- Full availability is required between 8:00 AM and 8:00 PM ET, Monday through Sunday.
- Specific work schedule will be assigned based on business needs.
- Candidates must be available to work any shift within operating hours, including Saturdays and Sundays.
- Training is approximately 3 weeks, Monday through Friday, from 8:00 AM to 4:30 PM ET.
- Candidates must be on camera throughout training and nesting and maintain reliable attendance.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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This company offers growth and a great group of people to work with.
