Fiber Technician

Job Title: Fiber Technician

Department

FLSA Classification

EEO Classification

Last Modified

Operations

Non-Exempt

Technicians

04/23/2025

Job Summary:

Installs, troubleshoots, services, and repairs telecommunications equipment and fiber optic cable.

Essential Duties & Responsibilities:

• Tests circuits and components of malfunctioning telecommunications equipment to isolate the source of malfunctions, using various hand tools.
• Tests and repairs, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
• Drives crew trucks to and from work areas.
• Inspects equipment on a regular basis in order to ensure proper functioning.
• Repairs or replaces faulty equipment.
• Removes and remakes connections in order to change circuit layouts, following work orders or diagrams.
• Demonstrates equipment to customers and explains how it is to be used and responds to any inquiries or complaints.
• Analyzes test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
• Adjusts or modifies equipment to enhance equipment performance or to respond to customer requests.
• Other duties as assigned.

Job Qualifications:

• High School Diploma or equivalent required.
• 2+ years of field experience as a telecommunications technician required.
• Working knowledge of telecommunications infrastructure required.
• Familiarity with fiber optic cable preferred.
• Must have a valid driver’s license and a clean driving record.
• Travel will be required and may be up to 20%, depending on the business needs.
• Ability to work long hours involving overtime and weekends as necessary.
• Ability to respond to the needs of a 24/7/365 operation.
• Must be able to work emergency schedules during natural disasters and network outages.
• Individuals must have a valid driver's license and clean driving record meeting the company and insurance policy conditions.

Skills:

• Excellent verbal and written communication skills.
• Service orientation.
• Active listening.
• Time management.
• Ability to pay close attention to detail and make good sound decisions based on information given.
• Ability to work multiple tasks in a stressful environment while maintaining a positive and pleasant manner with others.
• Ability to handle a large volume of work and perform multiple tasks in a fast-paced environment.
• Ability to identify and troubleshoot fiber issues.
• Complex problem solving.
• Ability to read effectively from a computer screen, sampling device and/or paper copy.
• Ability to drive and back up a truck and trailer proficiently.
• Must be able to stand for long periods of time on varied surfaces.
• Position requires working outdoors in all types of weather.
• Ability to climb and work at elevations (i.e., from ladders, poles, lift trucks) exceeding 18 feet.
• Able to use a shovel and post hold digger.
• Ability to work at heights up to 50'.
• Must be able to climb poles.
• Lifting up to 50 pounds several times a day.
• Overhead lifting of over 20 pounds.
• Ability to work in confined spaces (i.e., attics, crawl spaces, utility holes).

Physical Requirements

This is a physically demanding, Medium-Heavy position requiring prolonged standing and walking; frequent bending, kneeling, squatting, twisting, reaching, climbing, lifting, carrying, pushing, and pulling; the ability to work at elevated heights and on uneven terrain; and the ability to safely operate tools, equipment, ladders, and vehicles. The position requires working outdoors in varying and sometimes extreme weather conditions and may involve work in remote locations.

Post-Offer Physical Assessment

Due to the physical demands of this position, all candidates who receive a conditional offer of employment will be required to successfully complete a post-offer, pre-placement functional capacity evaluation to verify their ability to safely perform the essential physical functions of the job.

Swyft Fiber is an Equal Opportunity Employer. This position is safety-sensitive and subject to applicable drug and alcohol testing requirements, including DOT regulations where applicable.

This job description describes the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, skills, or working conditions. Additional duties and responsibilities may be assigned by management based on business and operational needs.

The Company reserves the right to modify this job description as business needs change.