Medical Assistant (Front and Back Office)
Job Description
About the role
Our practice treats nerve, foot, and ankle conditions, and we're hiring a medical assistant to cover both the front desk and the clinical side. The front desk portion is check-in and check-out, scheduling, insurance verification, and patient messages. The clinical portion is rooming patients, taking X-rays, setting up procedure trays, and assisting the doctor during procedures and injections.
It's a good fit for a medical assistant who wants patient contact on both the administrative and clinical sides of the office.
What you'll do
Front desk
- Greet patients and check them in and out
- Schedule new patients, follow-ups, and treatment visits
- Return voicemails and respond to online "Contact Me" submissions
- Follow up with patients about appointments, treatments, and referrals
- Hand out registration, medical history, and consent paperwork when patients haven't completed it online
- Verify ID, insurance, and demographic information
- Scan and upload documents into the patient's chart
- Take copays, balances, and other payments, including those that come through the office printer and payment system
- Handle insurance paperwork and related admin
- Keep patient information private under HIPAA
Clinical
- Room patients and prepare them for the doctor
- Take diagnostic X-rays per provider order and office protocol
- Turn over exam and treatment rooms between patients
- Set up procedure trays with the instruments, supplies, medications, and paperwork
- Assist during exams, procedures, and injections
- Prep patients and rooms for MLS, RedVive, CET, and EPAT
- Draw and prepare injections under provider direction and office protocol
- Go over treatment instructions with patients as the doctor directs
Charting and messages
- Work day to day in ModMed and Klara
- Document procedures, treatments, and progress notes accurately, and close charts promptly
- Answer patient messages and route clinical questions to the right person
- Keep patients moving through the office
Rooms and supplies
- Restock exam and treatment rooms daily
- Watch supply levels and flag what needs to be ordered
- Keep clinical areas clean and ready for the next patient
What we're looking for
- Medical assistant certification preferred
- Experience in a medical office, ideally covering both front and back office work
- Comfortable taking X-rays
- ModMed and Klara experience is a real plus; solid experience on another EMR works too
- Accurate with documentation and able to keep several things straight at once
- Knows HIPAA and patient confidentiality requirements
- Willing to step in wherever the help is needed that day
About working here
This is a small practice, so the work stays varied and you're trained on our systems and procedures as you go. You'll work directly with the doctor and the clinical staff every day.
