Patient Access Coordinator
Job Description
Valley Vital Care
Make a Difference in Every Patient's Journey
At Valley Vital Care, our Patient Access Coordinators are the gateway to patient care. In this role, you'll help patients overcome financial and insurance barriers so they can begin life-changing therapies as quickly as possible. If you are passionate about patient advocacy, insurance navigation, benefit investigations, and making a meaningful impact, we'd love to hear from you.
What You'll Do
As a Patient Access Coordinator, you will partner with patients, providers, insurance companies, pharmacies, and manufacturers to ensure patients have timely access to specialty and biologic therapies.
Key Responsibilities
- Complete benefit investigations and insurance verification for specialty, biologic, and acute referrals.
- Verify patient coverage and identify financial responsibilities.
- Coordinate copay assistance, manufacturer programs, and financial assistance resources.
- Advocate for patients by identifying solutions to overcome financial barriers.
- Collaborate with intake, authorization, pharmacy, and clinical teams to ensure timely therapy starts.
- Educate patients on insurance coverage, out-of-pocket costs, and available assistance programs.
- Maintain accurate documentation within company systems.
- Track referrals and proactively resolve access issues before they delay patient care.
- Escalate complex payer or coverage issues when appropriate.
Qualifications
Patient Access Coordinator I
- High school diploma or equivalent
- 0-1 year of healthcare, patient access, insurance verification, benefits, or medical office experience
- Familiarity with medical insurance terminology
- Strong customer service, communication, and organizational skills
Patient Access Coordinator II
- 1-3 years of patient access, benefit investigation, or insurance verification experience
- Experience with specialty pharmacy, biologics, infusion therapy, or specialty medications preferred
- Knowledge of manufacturer copay and patient assistance programs
- Ability to independently manage the patient access process
Patient Access Coordinator III
- 3+ years of patient access or specialty pharmacy experience
- Advanced knowledge of payer requirements, appeals, and financial hardship programs
- Experience resolving complex insurance issues
- Previous mentoring, training, or leadership experience preferred
Preferred Experience
Candidates with experience in any of the following are highly encouraged to apply:
- Benefit Investigation
- Prior Authorization
- Specialty Pharmacy
- Infusion Therapy
- Oncology
- Rheumatology
- Gastroenterology
- Neurology
- Financial Assistance Programs
- Copay Assistance
- Manufacturer Patient Assistance Programs
- Insurance Verification
- Revenue Cycle
- Patient Advocacy
- Medical Benefits
- Pharmacy Benefits
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Requirements
We're seeking compassionate professionals who are:
- Patient-focused and service-oriented
- Excellent communicators
- Detail-oriented and highly organized
- Strong problem solvers
- Able to thrive in a fast-paced healthcare environment
- Passionate about helping patients access the care they need
Benefits
Why Valley Vital Care?
At Valley Vital Care, every team member plays a vital role in improving patient lives. You'll join a collaborative, mission-driven organization where your work directly impacts patient outcomes by helping eliminate barriers to treatment.
If you're looking for a rewarding career where you can combine healthcare knowledge, patient advocacy, and insurance expertise to make a real difference every day, we'd love to meet you.
