Part time Front Desk Team Member

Benefits:

• Employee discounts
• Training & development
• Competitive salary

Front Desk & Booking Coordinator – Jim Montgomery Swim School
Where showing up matters. Where what you do makes a difference.

Looking for more than just a “front desk job”?


At Jim Montgomery Swim School, we’re building a team of reliable, detail-oriented members who take ownership of the customer experience and show up ready to make an impact every single day.

Yes—this is a friendly, upbeat environment.
But more importantly, this is a role where what you do matters.

You are the first impression.
You set the tone.
You keep everything running.

What Makes This Different

• We train you — you don’t need swim school experience
• We expect reliability — your team and families count on you
• We value effort — show up, stay focused, and you’ll grow here
• We are a team-first culture — no coasting, no excuses

What We’re Looking For (Read This Carefully)
We are NOT just hiring anyone.

We want team members who:

• Show up on time, every time
• Stay organized and handle multiple tasks at once
• Communicate clearly and professionally
• Take responsibility for their role
• Bring a positive, solution-focused attitude
• Take pride in doing things the right way

If you’re looking for something easy to “just get by,” this isn’t it.

Expectations

• Greet families and create a welcoming, professional environment
• Answer phones and respond to emails promptly
• Manage scheduling, bookings, and account updates
• Register new families and explain our programs clearly
• Check students in and help classes run on time
• Process payments accurately
• Keep the front desk clean, organized, and efficient
• Communicate effectively with instructors and team members

What You’ll Get

• Paid, hands-on training
• Clear growth path within the company
• Consistent schedule
• Employee discounts + referral bonuses
• A supportive, team-first environment

Schedule
Part-time with consistent shifts:

• Weekday mornings and/or afternoons
• Evening availability required
• Weekend availability required

Requirements

• Must be 16+ years old
• Previous customer service experience required
• Comfortable interacting with both kids and adults
• Able to multitask in a fast-paced environment
• Reliable and professional

JMSS Core Values

• Small steps lead to great accomplishments
• Excellence thrives in the details
• Everything with kindness

Final Word
We can teach you our systems.

We can’t teach you to:

• show up
• stay organized under pressure
• take ownership of the experience

If you have those three things—you’ll thrive here.