Licensed Insurance Customer Service Representative

Are you someone who genuinely enjoys helping others and is looking for a fulfilling career? Jessica Lyng Allstate Agency in Decatur, Alabama, is looking for a bright and empathetic Licensed Insurance Customer Service Representative to join our close-knit team. We believe in creating a warm and supportive environment where our clients feel valued and understood. As a vital part of our agency, you’ll be the friendly voice and helpful hand for our policyholders, guiding them through their insurance needs with care and expertise. This isn't just about answering questions; it's about building lasting relationships and providing peace of mind. If you have a passion for service and want to be part of an agency that truly cares about its community and its team, we invite you to explore this opportunity. Come grow with us and make a real difference in people's lives right here in Decatur!

• Respond promptly and professionally to customer inquiries via phone, email, and in person.
• Assist policyholders with policy changes, claims processing, and billing questions.
• Provide accurate information about insurance products and services.
• Build and maintain strong relationships with clients, ensuring their satisfaction.
• Identify opportunities to cross-sell or up-sell additional insurance products where appropriate.
• Keep client records up-to-date and ensure all documentation is accurate.

• Valid Alabama Property and Casualty Insurance License.
• Previous experience in customer service, ideally within the insurance industry.
• Excellent communication skills, both written and verbal.
• A genuine desire to help people and solve problems.
• Familiarity with insurance policies and terminology.
• Proficiency in using customer relationship management (CRM) software.