Posted August 23, 2026
Collections Specialist
Engage Search, LLC
Brentwood, TN, US
Full Time
Job Description
Job Description
Basic Function:
Responsible for collection, cash posting and invoicing on a daily basis. Maintain all assigned customer accounts, including communication on past due, reconciliation, problem resolution, follow up and reporting.
Responsibilities:
- Perform daily billing functions and generate invoices.
- Prepare and post cash receipts to customer accounts.
- Research discrepancies and escalate to the appropriate department as necessary.
- Maintain all records, files and backup documentation related to accounts receivables.
- Review an aging report on a daily basis.
- Initiate, track and maintain all records/files associated with collection activities for each account to include negotiated payment schedules and customer communications.
- Ensure company adherence to corporate credit policies and procedures for consistent handling of collection matters to minimize company risk.
- Maintain accurate customer information in database according to company procedures
- Research and respond to all accounts receivable inquiries in a prompt manner.
- Respond to credit reference inquiries with pertinent credit information in accordance with company procedures as necessary.
- Process month end customer reconciliations.
- Store permanent accounts receivable reports as required including:
- Accounts receivable aging
- Uninvoiced report
- Operate standard office equipment to include:
- Computer with printer - Calculator - Multi-line telephone
- Photocopy machine - Facsimile machine
- Perform other related duties as assigned.
Skills:
- Intermediate Excel/Microsoft Office
- Professional Customer Service?
Education/Training:
- Degree: High School Diploma or Equivalent
- Some college preferred
Experience:
- 3 – 5 Years Accounts Receivable experience
- Prior accounting experience
