Service Writer
Job Description
About This Role
We're a one-stop shop for all your bike needs at Bike Mart! Our Service Writers provide exceptional customer service by inspecting bikes, gathering data, and recommending necessary repairs. When time allows, they also perform simple repairs on the spot.
What You'll Do
Welcome customers to our service department and establish a rapport with them.
Conduct a thorough multi-point inspection of each bike that comes in for service.
Collect vital information from the customer to ensure we meet their needs.
Accurately enter customer data into our point-of-sale system.
Book appointments for any necessary repairs or maintenance.
Answer phone calls and respond to customer inquiries in a timely manner.
Perform routine maintenance and basic repairs when possible.
Requirements
Service Writers should have the following-
Great communication skills.
Excellent attention to detail.
Ability to think on their feet in a fast-paced environment.
Sales skills.
Working knowledge of bicycles.
Customer service skills.
Benefits
A competitive benefits package including store discount and flexible scheduling is available to all associates.
