Posted August 23, 2026
Service Supervisor
Porters Industrial
Bossier City, LA, US
Full Time
Job Description
Job Description
Benefits:
Service Supervisor
Full-Time | On-Site
Monday through Thursday
Position Overview
We are seeking a motivated, organized, service-driven Service Supervisor to oversee daily service operations and ensure high-quality customer support. This position focuses exclusively on service delivery, route performance, customer satisfaction, and leading service personnel. The ideal candidate thrives in a fast-paced environment, builds strong customer relationships, and ensures our service delivery is accurate, timely, and consistent with company standards.
Key Responsibilities
Customer Relationship Management
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
Service Supervisor
Full-Time | On-Site
Monday through Thursday
Position Overview
We are seeking a motivated, organized, service-driven Service Supervisor to oversee daily service operations and ensure high-quality customer support. This position focuses exclusively on service delivery, route performance, customer satisfaction, and leading service personnel. The ideal candidate thrives in a fast-paced environment, builds strong customer relationships, and ensures our service delivery is accurate, timely, and consistent with company standards.
Key Responsibilities
Customer Relationship Management
- Serve as the primary point of contact for key service accounts.
- Conduct regular account reviews, audits, and customer satisfaction visits.
- Resolve service issues quickly, professionally, and effectively.
- Maintain strong customer relationships built on reliability, communication, and service quality.
- Oversee daily service routes, schedules, and driver/technician performance.
- Ensure accurate product pickup, delivery, inventory rotation, and order completion.
- Monitor route metrics including on-time delivery, product levels, quality standards, safety procedures, and compliance.
- Train, coach, and support service personnel in customer service and operational best practices.
- Coordinate with warehouse, inventory, and administrative teams to ensure smooth operations and timely order fulfillment.
- Conduct route ride-alongs and field inspections to evaluate service quality and operational efficiency.
- Support hiring, onboarding, training, and performance evaluations for service employees.
- Lead by example in professionalism, communication, and work ethic.
- Provide coaching, corrective action, and ongoing development for service team members.
- Foster a positive, team-focused work environment that prioritizes safety, service quality, and accountability.
- 5+ years of experience in service operations, route/service supervision, or a similar customer-facing role.
- Strong communication and interpersonal skills.
- Ability to solve problems quickly, safely, and professionally.
- Comfortable assisting with physical work when needed (product handling, audits, inventory checks, etc.).
- Valid driver’s license with a clean driving record.
- Experience with scheduling or route management software preferred.
- Self-motivated and dependable.
- Excellent relationship builder.
- Highly organized with strong attention to detail.
- Hands-on leader willing to support the team in the field.
- Positive attitude with a customer-first mindset.
- Base salary + performance bonus
- Health, dental, vision
- Paid time off
- Retirement plan options
- Company uniforms, etc.
