Customer Service Representative

China Visa Net is looking for a detail-oriented and reliable Visa Application Consultant to join our growing team in Vienna, Virginia.

This is a customer support and visa application processing position — NOT a sales position.

You will help customers understand the China visa application process, review application documents, communicate with customers by phone ,email and text when necessary.

There is no cold calling, door-to-door sales, or commission-based sales.

This position is a good fit for someone who enjoys working with people, handling documents, following procedures, and paying close attention to details.

What You Will Do

• Assist customers with questions regarding China visa application procedures and required documents
• Review visa application forms and supporting documents for completeness and accuracy
• Help customers understand what documents, photographs, forms, and information are required
• Communicate with customers primarily through phone, email and SMS
• Follow up with customers regarding missing or incomplete documents
• Review passport information, application forms, photographs, and supporting documents
• Enter and maintain accurate customer information in our internal systems
• Track application progress and provide customers with status updates
• Prepare application packages and organize documents for processing
• Follow established company procedures and consulate requirements
• Coordinate with other team members to make sure applications are processed accurately and on time
• Handle multiple customer cases while maintaining accuracy and professionalism
• Protect customer privacy and confidential information
• Perform other administrative and customer-support tasks related to visa processing

What This Job Is NOT

This is important:

• No cold calling
• No commission-based sales
• No door-to-door sales
• No aggressive sales targets
• No need to sell products or services over the phone

Our customers are already contacting us because they need visa assistance. Your job is to help customers, review their applications, explain the process, and make sure their documents are properly prepared.

Qualifications

Required

• Excellent written and spoken English
• Strong attention to detail
• Excellent customer service and communication skills
• Comfortable working with computers and online systems
• Able to use email, Microsoft Outlook, Word, and basic office software
• Able to learn detailed procedures and follow instructions carefully
• Strong organizational and time-management skills
• Able to handle multiple customer cases at the same time
• Professional, reliable, and responsible
• Able to work onsite in Vienna, Virginia

Previous visa experience is NOT required. We provide training.

Who We Are Looking For

We are looking for someone who is:

• Detail-oriented and organized
• Patient and professional when working with customers
• Comfortable explaining procedures step by step
• Good at identifying missing or incorrect information
• A fast learner
• Comfortable working independently after training
• Reliable and punctual
• Able to work as part of a small team

The ideal candidate understands that in visa processing, small details matter. A missing document, incorrect date, or incomplete form can delay an application, so accuracy is extremely important.

Training

During the training period, you will learn:

• China visa application procedures
• Common visa categories and application requirements
• Document review procedures
• Customer communication procedures
• Internal application processing procedures
• How to identify common application errors
• How to use our internal systems and workflow

You do not need to be a visa expert when you start. We are looking for someone who is willing to learn and can consistently follow established procedures.

Compensation

3 Month Starting Pay: $20/hour

After successfully completing the 3 months initial training period and demonstrating proficiency in the position:

$25-30/hour

This is a W-2, full-time position with long-term employment potential.

Work Schedule

Monday–Friday

9:30 AM–5:30 PM

This is an onsite position in Vienna, Virginia.

Please make sure you are comfortable commuting to our Vienna office before applying.

Why Join Us?

• Full-time W-2 employment
• Training
• No cold calling
• No commission-based sales
• No aggressive sales environment
• Clear training and procedures
• Opportunity for long-term employment
• Opportunity to develop professional experience in international travel and visa services
• Supportive small-team environment
• Opportunity for increased responsibility as you become proficient

Important Application Information

Because this position involves handling passports, personal information, and important travel documents, we are looking for candidates who are reliable, responsible, detail-oriented, and trustworthy.

Qualified candidates may be contacted for an interview.

We are hiring immediately.

• China Visa Net is an equal opportunity employer. We consider qualified applicants without regard to legally protected characteristics under applicable federal, state, or local law.