Customer Service Rep
Job Description
Are you looking for your forever job? Because we're looking for our forever employee...Our insurance is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Part-Time / Full-Time Customer Service. In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today!
Benefits
Hourly Base Salary + Commission + Bonus Opportunities
Hands on Training
Career Growth Opportunities
Responsibilities
- Handle all incoming claim calls from customers and follow-up.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases.
- Provide customers with additional information about new products and services.
- Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
- Attend industry events to network and build relationships.
- Attend training and continuing education courses.
- Handle customer renewals.
Requirements
- Bilingual, fluent in both English and Spanish is beneficial.
- Proficiency to multi-task, follow-thru and follow-up.
- Must be highly self-motivated and Problem-Solving.
- Professional phone etiquette.
- Great Customer Service Skills.
- Ability to tactfully handle stressful and difficult situations.
- Be capable of handling customer rejection.
- Strong communication and negotiation skills.
- No insurance experience required but must be willing to learn
