Bilingual Health Promotion Program Navigator
Job Description
Job Information
Title: Bilingual (English/Spanish) Health Promotion Program Navigator
Department: Community Health & Prevention
Status: Hourly
Position Classification/Category: Clinical
Location: Kintegra Family Medicine - Asheboro
Reports To: Program Manager
Direct Reports: None
Summary of Position
The Health Promotion Navigator position will be primarily responsible for providing patient navigation and care coordination for patients interested and eligible for available grant-funded programs. He/She will provide patient support and linkage to care, in an effort to maintain, improve and adopt healthy lifestyles. He/she assists patients with navigating the health care system by providing individualized education, resources, referrals and advocacy for clients and their families. Works with the Program Manager and the Department Director, assisting with the Community Health & Prevention Department programs. This would include but is not limited to: Work with patient(s) to link to program services and follow-up accordingly, Track measurable outcomes, and Report to partner agencies. It is imperative that this role be able to develop and implement strategies to increase screenings, linkage to care and utilization of care and treatment for patients served. This position is grant funded.
Performance Requirements
- Ability to read, write and understand the English and Spanish language
- Must have ability to work well within a diverse team. Includes but is not limited to: communicating with community partners, managing data dissemination and coordinating project-related strategies with the team
- Must exhibit excellent interpersonal and communication skills, both oral and written (i.e. customer service, telephone skills, and e-mail communication), which are required for interacting with program team, program participants, organization staff and healthcare team
- Must follow established guidelines for assessing compliance with protocol and operational procedures.
- Communicate effectively with a wide range of patients, operations staff, providers and other departments in a friendly, professional manner incorporating a team-based approach to healthcare – working with the physical and emotional development of all age groups
- Knowledge of medical office protocols/procedures
- Ability to plan, prioritize and complete delegated task with attention to detail and effective time management
- Ability to work well under pressure and with various time constraints is essential
- Ability to learn and retain information regarding patient care procedures
- Familiarity with basic computer operations, including but not limited to: MS Word- Excel-Outlook-PowerPoint
- Ability to work successfully with indirect supervision and autonomy
- Ability to work with culturally diverse people
- Typical work hours are from 8:00am to 5:00pm. Attendance at evening and/or weekend meetings and events may be required as necessary, with potential need to work one evening per week.
- Must have valid driver’s license and personal transportation to travel between office/county locations.
- Neat, well-groomed and professional appearance
Education: Associate’s degree in a health-related or social service field or other discipline related to the field; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Experience Required: Minimum 1-year experience working within clinical setting (public/community health) and/or Medical Assistant certification
Additional Skills Mandatory: Bilingual English/Spanish
Professional Licensure: N/A
Certification(s): CPR
Key Responsibilities (10-Core)
- Demonstrate and apply knowledge of medical conditions, including but not limited to medical terminology, transmission, risk reduction, disease referral resources and accessible treatment programs.
- Update/maintain accurate and secure patient medical records.
- Assist with the integration of policies and protocols related to HIV and HIV prevention, sexual health, reproductive health, general health promotion and community health, etc.
- Coordinate/facilitate referrals in order to link patients to available programs/care/resources, based on participant eligibility by scheduling appointments and removing barriers to care, while tracking all linkage activities.
- Perform community outreach to promote program services, while collaborating with community partners. Includes but not limited to attending community events, coordinating community meetings, providing educational presentations, etc.
- Assist with the completion of programmatic reports.
- Actively participates in QI activities, in order to evaluate program activities to improve quality of care and program efficiencies.
- Assist with completing projects and tasks for current programs and/or developing initiatives.
- Participates in staff/committee/agency meetings as required
- Performs other clinical or administrative functions as directed by the supervisor.
Kintegra Health Core Requirements
- Patient First – An approach to care that holds primary, the well-being and desires of the patient
- Build not Blame – Focusing first on finding fault with the process rather than the person
- Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
- Cooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
- Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.
Kintegra Health is a community sponsored, family-centered provider of health care, health education and preventive care services without regard to the ability to pay. We screen potential employees to ensure alignment with our core requirements followed by the requisite position skills set. In doing so we need staff committed to this mission who do their best to live and work on the characteristics of our core values as we strive to care for ever increasing members of the communities we serve.
Our goals are:
- To provide continuing comprehensive and accessible primary care services to individuals and families of all economic levels.
- To provide primary care services to meet the physical as well as social health needs of individuals and families, promoting health maintenance, providing timely diagnostics, treatment and referral services.
- To emphasize preventive care through patient and community education to help individuals become aware and responsible for their own health behaviors.
- To employ an interdisciplinary team approach in collaboration with other community providers to provide a continuum of appropriate patient/family-oriented care in a cost-effective manner
