Retail Sales Associate

Purpose of the Position:

Under the supervision of the Retail Store Manager, the Retail Sales Team Member is responsible for ensuring every customer has a personal, professional, courteous visit, each time they come in or call one of our stores.

Essential Functions/Job Responsibilities:

· Ensure that each customer receives outstanding customer service by providing a customer-friendly environment, including greeting and acknowledging every customer, maintaining the highest standards, possessing solid product knowledge, and all other components of customer services.

· Learn and maintain an awareness of all product information, merchandise promotions, and seasonal needs and priorities.

· Promote retail sales and maximize revenues.

· Assist with floor moves, display set-up, pricing and merchandising.

· Ensure that cooler, plants, gourmet, and retail product levels are stocked according to established build-to guidelines.

· Perform routine housekeeping duties, including cleaning shelves, dusting, sweeping floors, and cleaning other areas, as required.

· Learn flower varieties and common green and blooming plants, including the chain of life process used at Billy Heroman’s, prices, and seasonal offerings.

· Ability to learn the process of creating beautifully designed cash and carry floral wraps.

· Show a strong sense of integrity and commitment to customer satisfaction by handling customer problems and complaints appropriately.

· Accurately and efficiently complete all sales transactions.

· Proper close out and balance of cash registers at the end of the day.

Competencies:

· Customer Service Oriented

· Communication Proficiency

· Problem Solving

· Ability to Multi-task

· Attention to Detail

· Time Management

· Basic Math Skills

Required Education and Experience:

· High school diploma or equivalent.

· 1 year retail sales experience preferred.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a retail store environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires prolonged standing and walking; frequent bending, kneeling, stooping, crouching, crawling, and climbing; and the ability to lift up to 50 lbs.

Position Type and Expected Hours of Work:

This position is full-time and requires the ability to work flexible hours, even on last-minute notice, including evenings and weekends.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement:

Billy Heroman’s Flowerland (“BHF”) is an equal opportunity employer and is committed to equal opportunity without regard to race, religion, color, sex (including gender identity, sexual orientation, and pregnancy), age, national origin, disability or any other basis of discrimination prohibited by applicable law.

In accordance with applicable state and federal law, BHF will make reasonable accommodation(s) for qualified employees and applicants with disabilities. Any employee needing such accommodation should direct requests for accommodation to Human Resources.