Help Desk Manager

Help Desk ManagerThis position is part of a proposal submission and is contingent upon contract award.Location: Arlington, VA (Hybrid)Clearance: DHS SuitabilityDescription:Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.Key Responsibilities:Supervise Tier 1/2 support staffDevelop help desk proceduresMonitor metrics and implement improvementsMinimum Requirements:8+ years of IT support experience, with 4+ in managementBachelor's degree in IT or related fieldExcellent leadership and customer service skillsU.S. citizenship and ability to obtain DHS Suitability clearance

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