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Posted August 23, 2026

Front Desk Receptionist (Bilingual)

OPSAM Health
San Diego, CA, US Full Time
22USD - 28USD per hour

Job Description

Job Description


Job title: Front Desk Receptionist

Reports to: Clinic Supervisor


Status: Full Time

Location/s: Mira Mesa Clinic


ESSENTIAL DUTIES AND RESPONSBILITIES

Reception:

  • Answers telephone call in a timely manner to ensure the ease of callers in contacting clinic sites, routes callers, and takes accurate messages.
  • Provides routine information to patients or staff including hours of operation, directions to clinic sites, providers present at the clinic sites.
  • Provides patients with registration packet including information about patient-centered medical home.
  • Greet patients, clients, and visitors entering the clinic to in a courteous and respectful manner.
  • Schedules appointments for patients at the end of the visit, reschedule patients as deemed necessary, accommodates walk-in patients in providers schedules, and same day appointments.
  • Ensures that the reception and waiting area is clean and safe.
  • Ensures that the reception area has brochures approved by the organization
  • Provides assistance to patients who require help in the completion of registration packet.
  • Inform patients of delays and wait times.
  • Provides patients with surveys undertaken by the organization.
  • Informs patients of the portal and assists patients in access to the portal.


Administration:

  • Retrieves and inputs patient’s registration information in ECW, confirms and verifies patient’s information to ensure accurate information is available.
  • Ensures that patients are seen in a timely manner.
  • Responsible for scanning of insurance cards and necessary patient ID cards into EMR system.
  • Assist with calling no-show appointments to re-schedule and assist with getting patients connected with issues that may be a barrier to care.
  • Performs insurance eligibility verification and assures that accurate information is available at the time of service.
  • Assists patient in obtaining previous and current medical records.
  • Explain payment options and processes to patients, to include sliding fee discounts, collection of payments and co-pays for services.
  • Assists with payment plans as appropriate for site specialties.
  • Assists patient with self-referrals as directed by clinical staff.
  • Performs the initial screening and registration of all patients.
  • Updates registration forms annually.
  • Recognizes need for immediate and urgent services and informs providers immediately.
  • Assists with training of new staff as directed to assure that organization guidelines and protocols are followed.
  • Answers inquiries assist enrollees/patients to utilize health care delivery system.
  • Obtains and analyze patient financial information for accuracy and input into system.
  • Renders accurate and timely data entry of all program eligibility and registration information.
  • Provides assistance, guidance and direction to visitors and patients. Calls for an escort when necessary.
  • Issues receipts for co-payments and payments to balances from patients when indicated.
  • Responsible for accurate upkeep of cash drawer on a daily basis, to include reconciliation at end of day.
  • Ensures that every patient has a designated primary care physician.
  • Ensures that patients are seen by the designated primary care physician as possible.
  • Obtains and documents information from patients regarding communication barriers pertaining to vision, hearing or cognitive difficulties.
  • Obtains and documents patient /family preferences regarding advance directives.


Customer Relations:

  • Maintain professional working relationships with all levels of staff, clients and the public.
  • Be a team player and cooperate in accomplishing department goals and objectives.
  • Maintain current knowledge of policies and procedures as they relate to safe work practices.
  • Follow all safety procedures and report unsafe conditions.
  • Know location of nearest fire extinguisher and emergency exits.


QUALIFICATIONS


Education and Experience:

  • High School graduate or GED.
  • One-year experience in a community health center preferred.
  • At least one year front office/customer service required preferably in Healthcare.
  • Bilingual highly preferred.


Annual Requirements, Licensure, and Certifications:

  • Have reliable transportation; clean driving record, and car insurance as required by the state.


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