Account Representative - State Farm Agent Team Member

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Signing bonus
• Training & development
• Vision insurance

ROLE DESCRIPTION

Brock T. Quinn State Farm Agency is looking for an experienced Account Manager / Customer Service Representative to help take care of our growing customer base.

We're looking for someone who takes ownership of customer relationships. You'll help customers navigate their insurance needs, answer questions, solve problems, review coverage, and proactively identify opportunities to better protect them and their families.

This isn't just about processing transactions or answering phones. Our Account Managers are trusted resources for our customers. They build relationships, follow through on commitments, anticipate needs, and make sure customers feel confident that someone is looking out for them.

We are a busy, high-performing agency with high expectations for ourselves and the experience we provide our customers. We work hard toward individual and team goals, hold ourselves accountable, and believe in always doing the right thing.

If you're organized, personable, proactive, and enjoy solving problems while building long-term relationships, we want to talk to you.

ABOUT OUR AGENCY

• Brock T. Quinn State Farm Agency opened in 2014 and is located near Old Town Scottsdale.
• We have grown to a team of 11 licensed insurance professionals and are continuing to grow.
• Our agency consistently ranks among the top 1% of State Farm agencies nationwide.
• Our agency has earned recognition including President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, and Senior Vice President's Club.
• We help customers protect what's important to them through auto, home, condo, renters, life, income protection, business, flood, and other insurance products.
• We work in a contemporary, open-office environment where teamwork, accountability, professional development, and results matter.
• Our mission is to provide an exceptional customer experience, understand each customer's individual situation, and help them make informed decisions to protect their family, income, assets, and future.

WHAT YOU'LL DO

• Build and maintain strong relationships with existing customers
• Provide prompt, accurate, and friendly customer service
• Respond to questions regarding coverage, eligibility, policy changes, billing, claims, and other account needs
• Review customer accounts and identify coverage gaps or changing insurance needs
• Educate customers about their policies, coverage options, and available products
• Proactively identify appropriate opportunities to better protect customers and their families
• Conduct policy reviews and customer retention conversations
• Follow up on customer requests and outstanding service items
• Take ownership of customer concerns and work toward effective resolutions
• Maintain accurate documentation and consistently follow through on commitments
• Work closely with the entire agency team to provide a seamless customer experience
• Contribute to individual and agency goals while always putting the customer's needs first

WHO WE'RE LOOKING FOR

We're looking for someone who is:

• Customer-focused — You genuinely enjoy helping people and creating an exceptional experience
• Accountable — If you say you're going to handle something, you make sure it gets done
• Organized — You can manage multiple customers, tasks, and priorities without letting things fall through the cracks
• Proactive — You anticipate needs rather than waiting for someone to tell you what needs to be done
• Detail-oriented — You understand that details matter when you're working with someone's insurance
• A problem solver — You enjoy figuring things out and finding solutions
• A strong communicator — You can explain complicated information in a way customers can easily understand
• Relationship-oriented — You enjoy getting to know customers and earning their trust over time
• Comfortable with sales — You can recognize an unmet need, make an appropriate recommendation, and confidently ask for the business
• Coachable — You welcome feedback and continuously look for ways to improve
• Team-oriented — You understand that individual accountability and teamwork go hand in hand
• Calm under pressure — You remain professional and solutions-focused when things get busy or a customer is frustrated

QUALIFICATIONS

• Previous experience managing customer or client relationships required
• Previous customer service, account management, insurance, or related professional experience preferred
• Sales experience or demonstrated ability to identify customer needs and recommend solutions
• Excellent written, verbal, and listening skills
• Strong organization, follow-up, and attention to detail
• Ability to effectively manage multiple priorities in a fast-paced environment
• Ability to build relationships and communicate confidently with customers
• Ability to obtain required insurance licenses
• Property & Casualty and Life & Health insurance licenses preferred
• Licensing assistance may be available for the right candidate

COMPENSATION & BENEFITS

We believe great performance and exceptional customer service should be rewarded.

• Competitive salary
• Commission and bonus opportunities
• 401(k)
• Profit sharing
• Health benefits
• Paid vacation and personal/sick time
• Licensing reimbursement
• Signing bonus for qualified candidates
• Ongoing training and professional development
• Opportunity for increased responsibility and advancement within the agency

WHAT SUCCESS LOOKS LIKE HERE

Our best Account Managers don't just complete transactions—they take ownership of their customers.

They follow through. They anticipate needs. They communicate clearly. They solve problems. They build relationships. And when they see an opportunity to better protect a customer, they're comfortable having that conversation.

We're looking for someone who wants to become a trusted resource our customers can rely on—not simply someone who completes the next task in the queue.

If you take pride in doing things the right way, enjoy helping people, and want to be part of a high-performing team where your contribution matters, we'd like to meet you.