Posted August 23, 2026
Customer Retention Specialist - State Farm Agent Team Member
Vicky Chen - State Farm Agent
Chino Hills, CA, US
Full Time
23USD - 26USD per hour
Job Description
Job Description
Benefits:
Compensation: $23–26 per hour
Our growing State Farm agency is looking for a Customer Relations Specialist who enjoys helping people and providing exceptional customer service.
This position is ideal for someone who enjoys building relationships, solving problems, staying organized, and creating a positive customer experience.
Insurance experience is helpful but not required. We are willing to train the right candidate.
Responsibilities
• Assist customers with policy questions and account changes
• Provide excellent customer service by phone, email, and in person
• Maintain accurate customer records
• Support agency operations and administrative processes
• Follow up on customer requests and service needs
• Build positive long-term relationships with clients
Qualifications
• Strong customer service mindset
• Excellent communication skills
• Organized and detail-oriented
• Professional and dependable
• Able to work effectively in a team environment
• Bilingual skills are welcomed but not required
What We Offer
• Competitive compensation
• Paid training
• Stable and supportive work environment
• Professional growth opportunities
• Established client base
• Team-oriented culture
We are looking for someone who genuinely enjoys helping people and building long-term customer relationships.
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Vision insurance
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
Compensation: $23–26 per hour
Our growing State Farm agency is looking for a Customer Relations Specialist who enjoys helping people and providing exceptional customer service.
This position is ideal for someone who enjoys building relationships, solving problems, staying organized, and creating a positive customer experience.
Insurance experience is helpful but not required. We are willing to train the right candidate.
Responsibilities
• Assist customers with policy questions and account changes
• Provide excellent customer service by phone, email, and in person
• Maintain accurate customer records
• Support agency operations and administrative processes
• Follow up on customer requests and service needs
• Build positive long-term relationships with clients
Qualifications
• Strong customer service mindset
• Excellent communication skills
• Organized and detail-oriented
• Professional and dependable
• Able to work effectively in a team environment
• Bilingual skills are welcomed but not required
What We Offer
• Competitive compensation
• Paid training
• Stable and supportive work environment
• Professional growth opportunities
• Established client base
• Team-oriented culture
We are looking for someone who genuinely enjoys helping people and building long-term customer relationships.
