FRONT DESK

JOB SUMMARY

FRONT DESK SERVICES

• Provide Excellent Customer Service.
• Answer phone calls in a professional manner.
• Assist walk-ins with membership sales, pass and registration.
• Use point of sale and make daily deposits.
• Assist patrons with equipment needs.
• Make sure that BCRD information is stocked up and accessible to the public.
• Communicate issues to the appropriate staff member.
• Be on time for every shift.
• Wear appropriate attire.
• Cover your personal shifts with the approval of your supervisor.
• All ADP changes must be submitted to your supervisor via ADP.
• Collect BCRD mail.
• Schedule is subject to change.
• Assist with any tasks that your supervisor sees relevant.

FITWORKS

• Perform opening and closing procedures depending on the work schedule.
• Provide prospective members with FitWorks schedule, fees and information.
• Process memberships, run reports and assist with retention strategies.
• Clean equipment, stock towels and disinfectant.
• Keep class binder updated and organized.
• Clean equipment and facility when appropriate.
• Take customer feedback and pass on to the appropriate staff member.
• Be a key team member in the successful operation of the facility.

• Fluency in English strongly encouraged.
• Ability to motivate and inspire staff and volunteers.
• Proficient use of computers and computer software/applications
• Ability to problem solve and perform a variety of tasks.
• Good time management, ability to use time efficiently and effectively.
• Ability to follow directions and communicate effectively.
• Ability to work in a safe and efficient manner, be constantly alert and aware of hazards involved.
• Know and apply safety practices and principles in reporting and preventing accidents.
• CPR, First Aid, and AED certified or willing to complete the training required to become certified is highly encouraged.
• Approved background check.