IT Help Desk Intern

Are you a motivated student or recent graduate with a passion for problem-solving and delivering exceptional customer service? Do you want to launch your career in the aviation industry while gaining hands-on technical experience? First Class Air Support, a First Class Air brand and trusted name in the aerospace industry, is looking for an IT Help Desk Intern to join our dynamic team in Louisville, KY. In this role, you’ll support our Help Desk team with day-to-day technical assistance, gaining real-world experience in resolving issues and helping keep our IT systems running smoothly. If you have an eagerness to learn, clear communication abilities, and a commitment to excellence, this is a great opportunity to start your IT career in a fast-paced, exciting industry.

Essential Job Functions:

• Assist the Help Desk team in responding to internal user requests for technical support via phone, email, or in person.
• Help identify and troubleshoot basic hardware, software, and network issues under the guidance of senior technicians.
• Log and update user issues and resolutions in our ticketing system.
• Assist users with routine software installations, configurations, and updates.
• Support onboarding activities for new employees, helping set up IT systems and accounts.
• Help maintain inventory records of IT equipment.
• Collaborate with colleagues and share ideas to improve processes and enhance the user experience.
• Stay current with the latest technology trends and IT best practices.
• Other duties as assigned

Requirements:

• High School Diploma, GED, or a relevant post-secondary program, required
• No prior professional experience is required — a willingness to learn is a must!
• Basic familiarity with Windows, iOS, and Android operating systems.
• Familiarity with Microsoft Office Suite and other common software applications.
• Eagerness to learn networking concepts and computer hardware fundamentals.
• Strong communication skills and a customer-service mindset.
• This role may require an occasional travel to company facilities, including domestic air travel