Installation Manager

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Installation Manager
Location: Salt Lake City, UT (In-Office)
Company: Closets by Design –Utah
Employment Type: Full-Time - M to F / Saturdays as Needed
Start Time: 7:00 AM

About Closets by Design - Salt Lake City:
Closets by Design is a premier leader in the home organizing industry, specializing in custom solutions that maximize home storage with elegance and functionality. Our offerings include custom walk-in closets, kids' closets, garage spaces, home offices, pantries, and more.

Position Summary:
We are seeking a motivated and experienced Installation Manager to lead our installation team. You will be on the leadership team of this company and will be responsible for running a department of 8+ vans and 12 carpenters. This role is key to ensuring high-quality installations, outstanding customer satisfaction, and efficient day-to-day operations. The ideal candidate is a natural leader with a hands-on approach, strong communication skills, and a passion for delivering exceptional service.

Key Responsibilities:

• Be on time/early everyday (no really! - its critical for this position)
• Oversee and manage daily installation schedules and service calls.
• Train, coach, and support the installation team to ensure quality performance.
• Maintain high standards of customer service and ensure customer satisfaction on every project.
• Efficiently manage the installation board and optimize daily workflow.
• Coordinate daily van fleet operations for residential installations
• Support the implementation of new processes and procedures.
• Address and resolve on-site issues and provide creative problem-solving solutions.
• Communicate effectively with internal teams and clients.
• Maintain accurate documentation and follow-up as needed.

Qualifications:

• 1+ years of supervisory or management experience.
• Must have strong technical skills with computers and software.
• 2–5 years of experience in consumer-facing installation or home services preferred.
• Strong leadership and team development skills.
• Excellent customer service and conflict resolution abilities.
• Highly organized and detail-oriented.
• Effective multitasker with strong follow-through.
• Clear verbal and written communication skills
• Positive, enthusiastic, and professional demeanor.

Core Values:

• Willingness to Improve: Committed to learning and growing.
• Customer Satisfaction: Relentlessly focused on delighting our customers.
• Commitment: Always working toward the greater good of the team and company.
• Discipline: Consistency and attention to detail in every task.
• Integrity: Upholding the trust of our clients, coworkers, and company.