Overnight Manager

Iroquois Hotel, Member of Triumph Hotels is seeking an experienced Overnight Manager to join the team.We are seeking a professional, service-driven, and detail-oriented Overnight Front Office Manager to oversee overnight hotel operations and ensure an exceptional guest experience during overnight hours. This position is responsible for managing the Front Desk team, handling guest relations, overseeing night audit operations, and ensuring the safety and security of the hotel overnight.Responsibilities: Ensure smooth check-in and check-out proceduresHandle guest concerns, complaints, and emergency situations professionallyComplete night audit procedures and daily reporting accuratelyMonitor room inventory, reservations, and guest requestsEnsure compliance with hotel policies, procedures, and brand standardsCoordinate with housekeeping, engineering, and security teams as neededConduct overnight property walks and ensure guest safetyPrepare operational reports for senior management QualificationsMinimum 2 years of hotel front office supervisory or management experiencePrior overnight or night audit experience preferredStrong leadership and problem-solving skillsExcellent communication and guest service abilitiesKnowledge of hotel PMS systems preferredAbility to work overnight shifts, weekends, and holidaysProfessional appearance and demeanorStrong organizational and multitasking skills