IT Service Desk Specialist
Job Description
IT Service Desk Specialist
New Hyde Park, NY
This job is a full-time, in-person position, Monday to Friday based out of our New Hyde Park, NY corporate office with remote weekend on-call rotation.
Work Location: On-Site Monday to Friday; remote during scheduled weekend on-call rotation
Pay: $70,000.00-$75,000.00 annually
About Us: With over 50 years of experience, Personal Touch Home Care is a trusted provider dedicated to delivering exceptional, compassionate care in the comfort of patients’ homes. Join a supportive team where your work makes a meaningful difference in the lives of patients and their families.
Why Join Us?We offer a stable, rewarding work environment with opportunities for professional growth and a comprehensive benefits package, including:
Medical, Dental & Vision Insurance
Accident & Long-Term Disability Coverage
Generous Paid Time Off (PTO)
401(k) Retirement Plan
Company-Paid Life Insurance
Employee Recognition Programs
Professional Growth & Development Opportunities
Employee Assistance Program
Employee Perks & Discount Program
Job Summary: The IT Service Desk Specialist will be working with our service desk team assisting corporate and branch offices with various PC and Software support inquiries.
Key Responsibilities:
Support users with all telephone and email support requests related to Hardware and Software and assure timely and accurate responses/outcomes.
Help Desk Level 1, 2 and 3.
Assist in performing hardware and software installation procedures.
Perform software configuration on stand-alone computers and laptops.
Track and log all help desk requests, diagnosing activities, and resolutions.
Assist in hardware and software inventory management.
Troubleshoot equipment such as network printers, scanners and other peripherals.
Participate in the development and support of software applications.
Research computer/software bugs and their solutions.
Create user accounts, assist field clinicians and office staff with software questions, synching issues, and basic system processes.
Creating Active Directory accounts, assign file share access, SFTP, and MFA set-up.
Communicate with others in a polite and professional manner.
Enthusiastic and adept at learning new systems.
Participate in on-call support rotation.
Develop troubleshooting documents/SOP and build knowledge base repository.
Trouble shoot on-site and mobile devices; laptops, PCs, iPads/iPhones, Hotspot connection, IP phones, etc.
Qualifications:
Associate, Bachelor degree or relevant work experience.
Experience with M365, Active Directory
Admin center
Microsoft Intune & Windows Autopilot
Microsoft Entra ID (Azure AD)
Active Directory Administration
SharePoint & OneDrive Support
Microsoft Identity Manager
Client Onboarding & User Provisioning
Ticket & Asset Management
Regulatory Compliance
Records Management
Reporting & Documentation
Windows 11 support
Working Conditions:
This position typically operates in an office environment.
May be required to participate in Weekend On-Call Rotation.
Must be able to lift and stoop effectively to perform the above listed job responsibilities.
Pay: $70,000.00-$75,000.00 per year
Job Type: Full-time
We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company, we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.
