Insurance Customer Loyalty Specialist Le Center MN

Benefits:

• Team Building events
• Onboarding
• Retirement Plan with matching
• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Wellness resources

Job description
Attention Customer Service Professionals!

Are you looking for a CAREER - not just a job?

***Harmon Agency & Associates LLC-American Family Insurance has 3 locations, and this position is based out of our Le Center location***
We're looking for a results-driven and culture-focused person to join our dynamic team! If you're passionate about protecting people, eager to learn and grow, and are committed to delivering outstanding results while making a name for yourself in the community, this is the opportunity for you.

Required Skills:

• Consistently maintain a positive, upbeat attitude
• Outstanding at follow up
• Excellent communication skills: Phone, Written, Interpersonal
• Ability to prioritize
• Ability to transition between tasks quickly and work efficiently

Required Traits:

• Friendly
• Relatable
• Coachable
• Accountable
• High Motor Skills
• Ability to produce a high volume of quality work
• Transition quickly between tasks
• Fast learner

Required Education & Experience

• High School Diploma
• Associate or Bachelor’s Degree preferred but not required
• A successful candidate must obtain property & casualty insurance licenses within agreed time of hiring offer (30 Days) & life license (90 days from original hire date)
• A candidate does not officially start until they are licensed.

Primary Job Functions & Activities:


The Primary role of the Loyalty Specialist is to take extra special care of our current customers and welcome all new and prospective customers!

• Service Related:

This role will be primarily accountable for customer retention including questions or
concerns about:

• Brokerage & Alliances Maintenance
• Flood Insurance Management
• Agency Reputation (Online Reviews & Surveys)
• Mail Management
• Life Annual Statements
• Assist with income phone calls
• Help with billing issues and policy transactions
• Conduct Personal Insurance Reviews
• Other items to deliver outstanding customer experience

Sales Related:

• Cross-sell while assisting current customers:
• Life Insurance
• Umbrella Insurance
• Work with customers to use technology and tools that benefit them
• Follow up with customers after sales to complete the new business process
• Maintain product knowledge for all lines of business and products written
  
  

Compensation & Benefits:

• A successful candidate will make over $40,000 to $45,000 with base and bonus
• Paid Time Off (PTO)
• Paid Volunteer Time Off (VTO)
• Flexible
• Simple Plan with match

Schedule:

• Monday through Friday: 8:00 AM to 4:30 PM or 5:00 PM depending on lunch breaks
• Weekend events 1 to 2 times per year

The Harmon Agency is passionate about people and protecting their dreams. Specializing in auto, home, life, commercial, and farm insurance, the Harmon Agency has been recognized among American Family Agencies for excellence in customer service and sales. The agency is looking to expand its outstanding team with the addition of a Customer Loyalty Specialist.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour
Additional Commission opportunities
Additional Bonus opportunities

Expected hours: 40 per week

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off
• Referral program

Shift:

• Day shift -evening/weekends as needed based on agency need

Weekly day range:

• Monday to Friday-evening/weekends as needed based on agency need

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Le Center, MN 56057: Reliably commute or planning to relocate before starting work (Required)