Customer Service Manager - State Farm Agent Team Member

Benefits:

• Health insurance
• 401(k)
• Dental insurance
• Vision insurance
• Paid time off
• Bonus based on performance

ROLE DESCRIPTION:


Bilingual Customer Service Manager (English/Spanish)


Ready to bring the energy and make customers’ days better?
If you’re fluent in English + Spanish and you love talking with people (and actually helping them), this role is for you. Join our State Farm team and help lead the customer experience like a pro—no boring vibes.

What You’ll Do

• Be the go-to for customers: questions, follow-ups, and support
• Use a needs-based approach to guide customers to the right insurance/financial options
• Keep the day moving: leads, scheduling, and next steps
• Team up to solve issues fast and keep service on point

What We’re Looking For

• English/Spanish required (verbal + written)
• You communicate clearly and you genuinely listen
• Detail-focused, proactive problem-solver, and a true team player
• Currently licensed or willing to get licensed within 30 days
• Comfortable learning computer systems

What You’ll Love

• $40,000–$60,000 Total Compensation (Salary + commission/bonus)
• 401(k), health benefits, paid time off
• A team that celebrates wins + quarterly team outings to build real culture
• Real growth—advance within the agency