VP - MORTGAGE LENDING OPERATIONS MANGER
Job Description
Department: Mortgage Processing
Reports To: Sr. Residential Lending Officer
OVERVIEW:
Responsible for managing the day-to-day operations of the Mortgage Lending Group to ensure efficient workflow, high service standards, sound credit administration, and regulatory compliance across residential mortgage, home equity, and consumer lending activities. Provides leadership and support to mortgage processing, underwriting, and related operational functions to ensure timely and accurate loan origination and portfolio support.
The VP Mortgage Lending Operations Manager oversees department processes, pipeline performance, quality control, and staff support, while promoting operational consistency and continuous improvement.
PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:
- Manage the daily operations of the Mortgage Lending Group to ensure efficient processing, underwriting support, closing coordination, and high service standards for residential mortgage, home equity, and consumer lending.
- Monitor pipeline performance and workflow activity to ensure loans are processed within established service levels, regulatory timeframes, and internal standards; identify and address delays or bottlenecks.
- Ensure compliance with applicable federal and state regulations, Bank policies, and internal controls by maintaining effective procedures and recommending updates as needed.
- Oversee quality control, process reviews, and operational reporting to promote accuracy, consistency, and continuous improvement across mortgage operations.
- Provide leadership, guidance, and staff support to strengthen operational performance, accountability, and service delivery.
- Serve as an operational resource to loan officers, originators, processors, and other lending staff on documentation, workflow, product knowledge, and underwriting-related matters.
- Use prior underwriting experience to support complex or escalated files and underwrite loans as needed within approved authority; this role is not primarily responsible for routine underwriting.
- Oversee collateral review and stage inspection processes for applicable construction lending activity.
- Assist with audits, examinations, product updates, and procedural changes to support regulatory readiness and operational effectiveness.
- Identify and communicate system or workflow issues impacting operations and coordinate with internal technology and vendor partners for resolution.
- Remain current on industry and regulatory developments relevant to mortgage operations.
OTHER ACCOUNTABILITIES / RESPONSIBILITIES:
- Performs related and unrelated duties as may be required.
POSITION REQUIREMENTS:
- Bachelor’s degree in business or equivalent specialized course work and training in lending, finance, or a related field preferred. Equivalent combination of education and experience may be considered.
- Extensive knowledge of residential mortgage, home equity, and consumer lending practices, underwriting guidelines, loan documentation, compliance requirements, and operational workflows. Strong understanding of mortgage processing, credit risk evaluation, collateral review, and quality control practices.
- Prior underwriting experience required, with demonstrated ability to review and decision loans as needed. Strong analytical, organizational, communication, problem-solving, and leadership skills required. Ability to manage multiple priorities, support staff development, and work collaboratively across departments.
- Minimum of 7–10 years of progressive mortgage lending experience, including meaningful experience in mortgage operations, underwriting, or closely related lending functions, with prior supervisory or managerial experience preferred.
- Working knowledge of the Bank’s products and services preferred. Must be able to travel throughout the Bank’s territory and, on occasion, work beyond normal business hours.
- Maintains an acceptable registration with the National Mortgage Licensing System (NMLS).
SUPERVISORY SCOPE:
Provides day-to-day leadership, guidance, and support to mortgage operations and lending staff. Prior supervisory experience required.
INDEPENDENT ACTION:
Performs work within established guidelines and according to departmental policies, procedures, and regulatory requirements. Exercises sound judgment in resolving operational issues, recommending improvements, and escalating matters as appropriate. Strong problem-solving ability and effective interpersonal communication skills are essential.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
FULL-TIME BENEFITS:
- Begins first of the month following date of hire:
- Medical, Dental, Vision
- Critical Illness Insurance
- Disability insurance including LIFE, Long-term disability
- Employee Assistance Program
- Flexible Spending Account
- Dependent Care Account
- Health Savings Account
Other Benefits:
- 401(k)
- Employee Pension
- Paid Time Off (PTO)
- Volunteer Paid Time Off
- Tuition Reimbursement
EEO STATEMENT:
Bristol County Savings Bank is an Equal Opportunity Employer and is committed to a diverse workforce. The Bank considers applicants for employment without regard to race, color, sex, sexual orientation, national origin, age, genetic information, veteran status, disability or membership in any other protected class as defined by law.
VISIT OUR WEBSITE: https://www.bristolcountysavings.com/
LINKEDIN: https://www.linkedin.com/company/bristol-county-savings-bank/
