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Posted August 23, 2026

Customer Service Representative

Thomas Pastor Farmers Insurance
Muskegon, MI, US Full Time
30000USD - 60000USD per year

Job Description

Job Description

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.

No prior experience is necessaryApply for the position today by completing the form and completing the assessment.


Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule


Responsibilities
  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Develop new Financial Services opportunities.
  • Document each customer contact in eAgent.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Return all phone messages promptly.

Requirements
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Be a fantastic presenter.
  • Great Customer Service Skills.
  • Problem-Solving Capabilities.
  • A Property & Casualty insurance license is required.

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