Patient Service Representative - Cayuga Primary Care - Ithaca Mall

Patient Service RepresentativeCayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.  Roles and Responsibilities:Check in patients upon arrivalVerify/update patient demographicsCollect outstanding balances and co-paysAssist with additional scheduling such as labs, x-rays, procedures, or testing; send ordersTake messages and triage phone callsRequired Skills and Experience:Schedule patient appointmentsGood time management and prioritization skillsGood computer skills- Medent and Microsoft Office are utilizedHigh school diploma or equivalentPreferred Skills and Experience:Previous medical office experience preferredCollege-level training/education in a healthcare support field preferredPrevious EMR use/training helpfulPhysical Requirements:Sitting-- 90%Standing-- 10%Reaching-- 50%Bending-- 20%Lifting-- must be able to lift 25 lb.Location and Travel Requirements:Onsite - Cayuga Primary Care Ithaca Mall, 40 Catherwood Rd, Ithaca Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at [email protected].

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