Big Rapids West Teller Supervisor

Position Title: Teller SupervisorReports To: Senior Branch ManagerResponsibilities:

• Coaching the Teller staff to capitalize on cross-selling opportunities, and the process of referring customers to other areas of the bank to deepen customer relationships and strengthen internal partnerships.
• Maintaining knowledge and educating team on all products, services, technology and policies.
• Managing the operations of the Teller line and ensuring adherence to all operations, security, risk and regulatory policies and procedures.
• Pursues personal development of skills and knowledge necessary for this position.
• Assists with hiring, supervising, motivating, , and communicating with Teller
• Deals with customer correspondence, complaints and inquiries.
• May manage a Teller line as the only Supervisor, or may operate as a larger team in multiple locations.
• Provide operational assistance to the Branch Manager, Branch Officer, Senior Branch Manager, or Regional Branch Manager.
• Operate a Teller drawer. Understand how to process deposits, withdrawals, take loan payments, and how to examine checks for proper acceptance within established procedures.
• Assist customer with opening new accounts, as needed.
• Leader and role model to the Teller line.
• Other duties as assigned.

Qualifications:

• Understanding of Teller processes and new account concepts
• Shows an insight and interest into continued development of their banking career
• Displays leadership and effectively works with others
• Ability to work independently with little oversight
• Comfortable leading staff

Education/Experience

• Two years of banking required
• High School Diploma is required
• Associates degree or higher preferred

Skills

• Effective communication ability both verbal and written
• Ability to multi-task in a fast-paced environment
• Basic understanding of Microsoft products - Word, Outlook, and Excel
• Positive, enthusiastic, and outgoing personality
• Ability to problem solve and find solutions
• Highly develop commitment to customer satisfaction

Isabella Bank is an AA/EEO employer.