Bilingual Spanish Patient Access Representative - Part Time

The Bilingual Spanish Patient Access Representative - Part Time will be responsible for managing patient appointments, completing registration processes, and ensuring a smooth and efficient patient experience from the initial point of contact through the entirety of their visit. The ideal candidate will be fluent in English and Spanish, highly organized, and able to communicate effectively with patients, families, and staff. This role requires a strong commitment to providing exceptional customer service and ensuring that every patient feels welcomed, supported, and well cared for.

Location: Relevium - Fort Apache Surgery Center
Schedule: Wednesday - Friday 7:00 AM - 3:30 PM.

RESPONSIBILITIES AND DUTIES

• Schedule and confirm patient appointments using the clinic’s scheduling system.

• Coordinate appointment times with providers to optimize clinic flow and minimize patient wait times.

• Manage rescheduling and cancellations, ensuring that changes are communicated clearly to all relevant parties.

• Greet patients warmly upon arrival and assist with the check-in process.

• Verify and update patient information, including personal details and insurance coverage.

• Collect and process patient co-pays, deductibles, and other payments as necessary.

• Verify insurance eligibility and benefits prior to patient appointments.

• Ensure that all required documentation is collected and processed in accordance with clinic policies and insurance requirements.

• Assist patients with understanding their insurance coverage and financial responsibilities.

• Accurately enter and maintain patient information in the electronic health record system.

• Ensure that patient records are complete and up-to-date, and comply with confidentiality and privacy regulations.

• Provide exceptional customer service by addressing patient inquiries and concerns with empathy and professionalism.

• Assist patients with navigating clinic procedures and resolving any issues that may arise.

• Perform general administrative duties such as answering phones, handling correspondence, and managing office supplies.

• Collaborate with clinical staff to ensure that patient needs are met and that appointment schedules are efficiently managed.

• Regular and consistent attendance is an essential function of this role.

• Other duties as assigned.

REQUIREMENTS AND QUALIFICATIONS

• High school diploma.

• Bilingual in English/Spanish required.

• Experience in a medical office or healthcare setting, particularly in scheduling or registration roles is highly desirable.

• Knowledge of medical terminology and medical office/outpatient surgery center policies & procedures, insurance and billing.

• Proficiency in using electronic health record systems and scheduling software is highly desirable.

• Strong comprehension of HIPAA.

• Exceptional oral and written communication skills with internal and external partners.

• Internal and external customer service orientation.

• Strong attention to detail.

• Demonstrates organization and time management skills.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Prolonged periods of sitting at a desk and working on a computer.

• Must be physically able to sit, climb, balance, bend, stoop, kneel, crouch and crawl occasionally.

• Must be able to lift and push/pull up to 50 pounds occasionally.

• Frequently required to talk and hear.

• Vision abilities required include depth, perceptions, and ability to adjust focus throughout the day.