Receptionist

RECEPTIONIST (CASUAL) FOR EVERY OTHER WEEKEND

POSITION SUMMARY

The Service Ambassador creates a warm and welcoming environment in the lobby by smiling, greeting visitors by name, and learning about guests. Coordinates a fond farewell celebrating discharging patient.

GENERAL RESPONSIBILITIES

· Creates a warm, welcoming lobby environment by addressing visitors by name and learning about them.

· Answers phones with a cheerful, warm greeting.

· Makes collection calls as instructed to proactively prevent accounts from becoming delinquent.

· Answers basic center and business office questions; escalates as needed to appropriate person.

· Assists with daily candidate interview schedules as needed; greets all incoming candidates and routes them to appropriate person for interview or the center’s Director of Human Resources.

· Processes and distributes the center’s incoming and outgoing mail.

· Accepts and handles payments at desk in accordance with policy and procedures.

· Maintains the center’s Patient Fund Petty Cash box.

· Prepares, copies, and mails administrative correspondence.

· Assists with inventory and ordering of office supplies.

· Maintains business office filing.

· Follows emergency protocol.

· Maintains the confidentiality of all residents’ records.

· Reports all instances of abuse or neglect or other concerns to management.

· Attends and participates in orientation, training, and in-service education, and staff meetings.

· Ensures all mandatory training is completed on time.

· Performs other duties as necessary for the successful operation of the center.

PREREQUISITES, SKILLS, & ABILITIES

· Outgoing and friendly demeanor.

· Ability to communicate, comprehend, understand, and write messages, and follow directions.

· Excellent verbal and written communication skills.

· Knowledge of business office machines.

· Computer skills with word processing software knowledge.

· Able to work with minimal supervision.

· Detail oriented.

· Professional appearance and demeanor.

· Confidence when interacting with a variety of people.